Customer Care Specialist

Omni Basement Systems, a regional leader in the Basement Waterproofing and foundation repair industry, is looking for a Customer Care Representative to join our growing team. Our purpose is to redefine this industry by providing our customers with a remarkable experience. We care deeply for and strive to build a long-term relationship with each customer. If you are looking for a place to grow where you are valued, please send your resume with a cover letter.

Benefits:

• A trusting, respectful, and fun culture
• Ongoing training and development
• A competitive pay and benefits package
• Room for growth
• Extended healthcare, dental, and vision
• RRSP match

Responsibilities:

• Represent Omni by answering calls, scheduling appointments & following up with customers on various issues
• Complete and submit relevant documentation
• Keep customer records and database current
• Provide customers with a remarkable experience

Requirements:

• You naturally have an upbeat and positive personality
• Experience in the customer service field
• Exceptional telephone and interpersonal skills
• Proficiency in computer programs and software

If you pride yourself in providing exceptional customer service and want to be valued for what you bring to the team, apply today to join our Customer Care Team.

Thank you for your interest in Omni Basement Systems, please note only those selected for an interview will be contacted.

Job Types: Full-time, Part-time, Permanent

Salary: $16.75-$18.50 per hour

Expected hours: 20 – 40 per week

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• RRSP match
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• Call center: 1 year (preferred)
• Customer service: 1 year (required)

Work Location: In person