Customer Care Specialist - 100% Remote

*The position we are offering is 100% work from home, except for the first day as it is necessary to pick up the equipment from the office.

Front Line Group, a division specializing in business process outsourcing, provides consumer-focused first-party solutions to clients across North America for superior recovery of new delinquent accounts. Our priority is customer-centric, focusing on retention and customer experience.

Customer Care Specialist

If you have proven skills in providing excellent customer experience, thrive in a fast paced, results driven environment, then we want you!

Job Responsibilities:

· Handle inbound and outbound calls of existing customers

· Provide customers with positive experience

· Negotiate payments and/or reasonable payment arrangements

· Deal with highly confidential information in a secure environment.

Requirements:

· Versatile customer service experience

· Exceptional verbal communication skills in English and/or French coupled with professional phone etiquette

· Proven ability to achieve targets

· Dedication to maintaining a superior customer experience

· Basic computer/keyboarding skills

· Enthusiastic and a positive "can do" attitude.

Employee Benefits:

· Paid training

· Additional incentives based on performance.

· Great growth & management development opportunities

If successful, the training will start on January 15th. The training schedule will be Monday-Friday 10:00 AM-6:00 PM for one month. The shifts after training will be a five-day workweek; Monday-Friday 3:00 PM-12:00 AM; Saturday 12:00 PM-9:00 PM. Monday and Saturday are mandatory days.

How to apply: Respond to this posting with your resume.

Job Type: Full-time

Salary: $17.00-$18.50 per hour

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Employee assistance program
• Life insurance
• Paid time off
• RRSP match
• Vision care
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekends as needed

Application question(s):

• Are you able to pick up the equipment from our Markham location ?

Experience:

• Customer service: 1 year (required)
• Call center: 1 year (preferred)

Language:

• English (required)

Work Location: Hybrid remote in Markham, ON L3R 9T7

Application deadline: 2024-01-02