Customer Contact Representative Ii (Driver Licensing)

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Position Highlights

Bring your enthusiasm and passion for customer service to our fast-paced Driver Licensing contact Centre!

As a Customer Contact Representative II, you will provide support and information to our customers. In the role, you can expect to assist with a range of enquiries related to Driver Licensing, BC Services Cards, and road safety initiatives. While the topic may vary, our goal is to always provide each customer phenomenal service, as well as complete and accurate information.

Current operational hours are as follows:

Full time training will take place over 14 weeks, starting March 1, 2024, Monday to Friday, 8:30am to 4:30pm.

After training, your part-time shifts will be within our operational hours: 3-4 days per week.

• Monday to Friday from 8:00 am to 6:05 pm

• Saturdays from 9:00 am to 5:05 pm

The position is based out of 910 Government Street, Downtown Victoria.

Position Requirements

As a successful applicant, you will have:

• Passion for customer service
• The ability to communicate with others effectively
• Strong analytical, listening, questioning, and organizational skills
• The ability to thrive in a fast-paced team environment
• Completed grade 12 education or equivalent

Testing Requirements

• Data Entry
• Listening Assessment

Position Information

The anticipated number of hires for the next training class is 15.

What we offer:

• Competitive Salary: You will receive an hourly wage of $30.17/hour. We are committed to providing industry competitive salary and benefits.
• Work from home: 1 week in office and 1 week at home, alternating completion of training
• Continuous Training: We offer continuous in-house training to ensure you have the knowledge to be successful in your role.
• Engaging Culture: At ICBC we promote an inclusive and diverse work environment.

ICBC continues to be recognized as one of BC's Top Employers. We hire great people for phenomenal jobs, come join our team!

Only candidates legally entitled to work in Canada at present will be considered for this position.

About us:

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Work arrangements defined:

• Resident – you will work at your primary in-office headquarters on all scheduled workdays.
• Hybrid 8 – you will work a minimum of 8 days per month at your primary in-office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia.
• Hybrid 10 – you will work a minimum of 10 days per month at your primary in-office headquarters (typically one week in/one week out or up to 3 days per week). The remaining days will be remote within British Columbia.
• Mobile – you will work remotely or in the field on scheduled workdays within British Columbia, with the requirement to be at your primary on-site headquarters by exception only.

Job Types: Part-time, Permanent

Salary: $30.17-$32.55 per hour

Benefits:

• Dental care
• Extended health care
• Vision care

Work Location: Hybrid remote in Victoria, BC V8W 1X3