We are currently hiring a Service Advisor for our Member Contact Call Centre based out of our Nelson Service Location!
Being a Service Advisor is your first step towards a rewarding career with BCAA. Your enthusiasm for creating signature customer experiences shines through each interaction, building loyal, long-lasting relationships that enable BCAA to be one of the most trusted organizations in British Columbia.
Who you are
- A life-long learner! You’re open to learning new concepts and new ways of working. On-the-job training is available, with support from a network of leaders and colleagues.
- A problem solver who loves a challenge. Organized yet flexible, you thrive in a workplace where no two days are the same.
- You work well under pressure. You can balance multiple priorities while keeping calm and polite in a fast-paced environment.
- A teammate who loves helping others and contributing to your community. Making a difference in someone’s day makes your day too!
During a typical day, you will:
- Work with customers over the phone to promote BCAA insurance products and services to best fit their lives, including new memberships, travel insurance, ICBC and optional auto insurance.
- Collaborate with BCAA Support Teams and Underwriting to recommend the right coverage for our customers
- Identify cost-saving opportunities to support our customers’ life events and future needs.
- Work together with team members to provide exceptional customer service and meet sales goals
- Increase your industry knowledge and expertise towards becoming an Insurance Advisor. You’ll participate in BCAA’s training courses, maintain your annual licensing requirements, and keep up to date with the latest products and service offerings in a supportive environment.
- Note: If you move to an Insurance Advisor role, you will have the opportunity to work remotely.
What you bring
- At least two years’ experience in a sales and service environment
- Level 1 Insurance license (or a commitment to secure your license within your first 45 days). BCAA will provide time and cover the cost.
- Completion of Autoplan Essentials (or a commitment to complete within your first three months through BCAA.) BCAA will provide time and cover the cost.
- Limited history of Errors & Omissions and in good standing with the Insurance Council of BC.
- Comfortable using technology, including working knowledge of MS Office (Word, Excel, PowerPoint, Outlook)
- Bonus qualifications! CAIB certification, knowledge of ICBC systems, and ability to speak other languages aside from English.
Working in one of our Member Contact Centres means being part of a team that believes in fun and connection. From monthly birthday celebrations and get-togethers for life events like weddings and new babies, to holiday activities and frequent opportunities to meet up after-hours, you’ll make meaningful connections and friendships that can last a lifetime.
- The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
- Career and personal development to help you grow and reach your goals.
- Incentives that recognize team and individual sales and performance.
- Flexible benefits to support your health and lifestyle, and wellness dollars to keep your body, mind and soul thriving.
- A competitive rewards package including salary, performance bonus programs, pension plan, and more to help build your personal wealth.
- Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
- BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
- Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.