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SalaryBannister Honda Vernon, a division of Bannister Automotive Group, is dedicated to providing exceptional automotive services to our valued customers. We take pride in offering a friendly and professional environment where both employees and customers feel welcome. As part of our commitment to excellence, we are currently seeking a dynamic and customer-focused individual to join our team as a Service Advisor.
As a Service Advisor, you will play a crucial role in ensuring a positive customer experience by serving as a liaison between our customers and our service technicians. You will be responsible for greeting customers, understanding their vehicle service needs, and coordinating the necessary repairs or maintenance. The ideal candidate will possess strong communication skills, automotive knowledge, and a passion for delivering exceptional customer service. CDK experience an asset!
In addition to customer/employee focused leadership, we also offer:
- Hours: Mon - Fri and every other Saturday
- $65,000-$75,000/Year (Salary Plus Commissions)
- Comprehensive benefits package after probation period
Responsibilities:
- Greet customers in a friendly and professional manner
- Listen to customer concerns and document their service requirements
- Provide accurate estimates for service costs and timeframes
- Schedule appointments and communicate effectively with customers regarding service updates
- Liaise between customers and service technicians to ensure a smooth service process
- Explain service recommendations to customers and address any questions or concerns
- Process service orders and invoices accurately
- Maintain up-to-date knowledge of the dealership’s products and services
- Handle customer inquiries and complaints with professionalism and resolution
- Collaborate with other team members to ensure efficient workflow in the service department
Qualifications:
- Knowledge of CDK is an asset
- Previous experience as a Service Advisor in an automotive dealership preferred
- Excellent customer service and communication skills
- Knowledge of vehicles and automotive systems
- Strong organizational and multitasking abilities
- Proficient computer skills, including experience with service management software
- Team-oriented with a positive attitude
- Ability to work in a fast-paced environment
- High school diploma or equivalent; additional education or training in automotive technology is a plus
Bannister Automotive Group is a large and progressive dealer group with family values at its core.
You can count on support from management and other team members to help you succeed, and opportunities for advancement locally and throughout Western Canada. If this sounds like the career opportunity you’ve been waiting for, apply today!
For details and more exciting career opportunities, visit bannisterautomotivegroup.com/careers/
