Customer Information Service Representative - Retail

Responsibilities

Tasks

• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Explain the type and cost of services offered
• Maintain records and statistics
• Perform general office duties
• Sell merchandise
• Maintain and manage digital database
• Answer clients' inquiries and provide information
• Gather, research and prepare communications material

Experience and specialization

Computer and technology knowledge

• Spreadsheet
• Quick Books
• MS Office
• MS Project

Additional information

Security and safety

• Basic security clearance
• Bondable
• Criminal record check

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Reliability
• Team player
• Judgement