Customer Service Assistant

Customer Service Representative - Accounts Information

Duties:

- Provide exceptional Customer Service by responding to clients inquiries and resolving issues in a timely and professional manner.
- Handle a high volume of incoming calls and emails from clients, ensuring all inquiries are addressed and resolved.
- Accurately enter customer information and update account details in the database.
- Analyze customer needs and recommend appropriate services to enhance their experience.

- Schedule, cancel and/or rebooking of clients consultation with RCIC.

- Receive and process client payment, issue invoice billing.
- Communicate effectively with customers, colleagues, and management to ensure a seamless customer experience.
- Maintain a positive attitude and professional demeanor at all times.

Skills:

- Fluent in English, both written and verbal communication skills.
- Proficient in data entry and computer skills.
- multilingual or bilingual skills are a plus, particularly in Filipino.
- Strong Customer Service skills with the ability to handle challenging situations with empathy and professionalism.
- Ability to analyze customer needs and provide appropriate solutions.

This is an excellent opportunity for individuals who are passionate about providing exceptional Customer Service. We offer competitive compensation, ongoing training, and opportunities for career advancement.

If you have the required skills and are interested in joining our team as a Customer Service Representative, please apply with your updated resume.

Job Types: Full-time, Permanent

Salary: $18.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Dental care
• Extended health care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Overtime pay

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: In person