Customer Service Associate

Once Upon A Child Kelowna is an independently owned and operated children’s gently used resale store. Our mission is to provide a fun and convenient way to buy and sell gently used kids’s stuff while focusing on quality, safety and value.

POSITION DESCRIPTION

Present a high level of Customer Service by ensuring customers are assisted in an enthusiastic, timely and knowledgeable manner. Promote all aspects of the business including but not limited to buying, selling, pricing, and merchandising. Assist store management in daily operations of the store.

RESPONSIBILITIES

• Greet customers immediately, determine their needs and handle all transactions in a professional and enthusiastic manner
• Exhibit appropriate selling and buying procedures and effectively communicate to all customers our Buy Policy as well as our inventory needs
• Become familiar with products, brands, and prices and make recommendations of products, including their features and benefits, to suit customers’ needs
• Become certified in the buying process
• Price and tag all items based on pricing and buying guidelines. Restock store following merchandising plan. Maintain store displays and follow store housekeeping and maintenance standards and procedures
• Develop proficiency in operating computerized Point of Sale (POS) system for all sales transactions, buys, returns, etc.
• Achieve store sales goals by applying sound Customer Service and sales protocol

QUALIFICATIONS

Once Upon A Child Kelowna is looking for Customer Service oriented sale associates. The right candidate will be available to work flexible hours during the day, evenings and on weekends when needed and meet the following criteria:

• Proven Customer Service skills
• Retail and Merchandising experience a must
• Ability to work independently as well as in a team and take direction from supervisors
• Excellent communication and interpersonal skills
• Ability to work at a fast pace with accuracy (multi-tasking is essential)
• Basic math skills essential
• Sales and goal driven

PHYSICAL REQUIREMENTS

• Ability to stand and walk for long periods of time, up to 8 hours a day.
• Lift up to 40 lbs. without assistance
• Bending, rotating, and reaching customary to a retail environment; including receiving, pricing, and stocking/back stocking merchandise
• Exposure to typical retail environment conditions and noise levels

At Once Upon A Child Kelowna, we pride ourselves in offering positions that balance well with the demands of a busy lifestyle. If you meet the above requirements and are interested in joining our team, please forward your resume for consideration.

We thank all applicants for their interest however only those candidates selected for an interview will be contacted.

Job Type: Full-time

Salary: From $18.20 per hour

Benefits:

• On-site parking
• Store discount

Day range:

• Monday to Friday
• Weekends as needed

Flexible Language Requirement:

• French not required

Shift:

• 8 hour shift
• Day shift
• Evening shift

Work setting:

• Apparel store

Experience:

• Customer service: 3 years (required)
• Fashion retail: 2 years (required)

Work Location: In person