Customer Service Associate

Responsibilities:

Help clients for their shipping, packing, printing, mailbox etc.
- Provide exceptional Customer Service to clients via phone, email, or in person.
- Answer incoming calls and respond to customer inquiries in a professional and timely manner.
- Upsell products and services to customers when required as per client needs
- Analyze customer needs and recommend suitable solutions
- Resolve customer complaints or issues with patience and empathy
- Maintain a high level of knowledge about company products, services, and policies

Requirements:
- English is required
- Strong phone etiquette and active listening skills
- Ability to multitask and prioritize tasks effectively
- Previous experience in Customer Service or a related field is preferred
- Ability to work in a fast-paced environment while maintaining attention to detail
- Positive attitude and willingness to learn

Note: Only suitable candidates will be responded.

Job Types: Full-time, Part-time

Salary: $16.75-$18.00 per hour

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person