Customer Service Associate

The Big Picture

Reporting to the Manager, this is a key position in providing the best customer experience for our customers.

As a Customer Service Associate your main responsibility will be to process and verify customer orders in a timely manner. In addition, you will be responsible for day-to-day issues that stem from customer orders and invoicing, and may support other functions such as Servicing, RMAs, demo stock, etc.

Impact Through Innovation

• Processes customer orders by entering data provided on the Purchase Order.
• Verifies customer orders to ensure a high level of accuracy is maintained.
• Advises customers of any delays related to their orders and provides them with an estimated time of arrival.
• Responds to customer inquiries via the telephone and email; including but not limited to general requests, pricing, tracking shipments, purchase order discrepancies, product information and proof of delivery.
• Collaborates with the sales team to address missing documentation or information and general inquiries.
• Deliver quality customer experience and recommend operational improvements where opportunity exists.
• Perform ad hoc administrative tasks and duties as assigned.
• Adhere to and promote the adherence to all Corporate, Quality and Health and Safety policies and procedures.
• Other duties as required.

Your Unique Expertise

Required Skills:

• Bachelor’s Degree, or related education with equivalent experience
• 2 + years of experience in a similar or related role of Customer Service and order desk environment required.
• Strong Communication and Data Entry Skills
• Microsoft applications experience in Word, Excel, Office etc.

Asset Skills:

• Knowledge of ERP or order processing systems.
• Bilingualism (French & English)

Our Distinctive Edge

• Effortless commute: say goodbye to commuting challenges/hassles with our complimentary shuttles and subsidized transit options, making your journey to work a breeze.
• Work-life integration: Embrace a well-balanced work-life rhythm through our hybrid model and flexible hours, empowering you to thrive both personally and professionally.
• Making a difference: Be a force for good with one dedicated day off for impactful volunteering, supporting causes close to your heart.
• Nurturing your career: Propel your career forward with abundant opportunities for on-site training, workshops, and personal development.
• Rewards that count: Reap the benefits of our comprehensive rewards package, including tuition reimbursement and a health spending account.
• Unleash your spirit: Join a thriving workplace culture filled with employee-led clubs, campaigns, sports teams, and exhilarating activities – fostering camaraderie and fun.

Our Impact

Baylis Medical Technologies is a leader in the development and manufacturing of innovative medical devices in the fields of radiology and cardiovascular. Headquartered in Canada, the company also provides contract manufacturing services to some of the world’s leading medical device companies.

Baylis Medical Technologies is an equal opportunity employer and encourages applications from all qualified individuals.

Please inform us if you require any accommodations during the recruitment process.

Take the Leap

We are looking for talented individuals, like yourself, to join Baylis Medical Technologies and make a meaningful impact in the lives of patients. Be part of our mission to revolutionize patient care through cutting-edge technology and breakthrough solutions.

Are you ready to join us? Apply today and let’s shape the future of healthcare together!

Want an inside look at careers and life at Baylis? See all our current job opportunities here and follow us on LinkedIn!

While we thank all applicants, only those being considered for an interview will be contacted.

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