Customer Service Clerk

Work setting

• Retail/wholesale establishment/distribution centre

Responsibilities

Tasks

• Access and process information
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Perform general office duties
• Receive payments
• Sell merchandise
• Answer clients' inquiries and provide information
• Answer written and oral inquiries
• Gather, research and prepare communications material
• Prepare or oversee preparation of reports, briefs, bibliographies, speeches, presentations, Website content and press releases
• Assist in the preparation of brochures, reports, newsletters and other material

Experience and specialization

Computer and technology knowledge

• Internet
• MS Excel
• MS Outlook
• MS Word
• MS Office
• Social Media

Additional information

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Hand-eye co-ordination
• Repetitive tasks
• Tight deadlines
• Work under pressure

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Judgement
• Ability to multitask
• Quick learner

Benefits

Long term benefits

• Group insurance benefits