Customer Service Clerk

Work setting

• Rural area
• Urban area
• Various locations
• Private sector
• Professional association or organization

Responsibilities

Tasks

• Train and supervise staff
• Act as spokesperson for an organization
• Advise clients on advertising or sales promotion strategies
• Assist in the preparation of brochures, reports, newsletters and other material
• Co-ordinate special publicity events and promotions
• Develop and organize workshops, meetings, ceremonies and other events for publicity, fundraising and information purposes
• Gather, research and prepare communications material
• Prepare and/or deliver educational, publicity and information programs, materials and sessions
• Access and process information
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Explain the type and cost of services offered
• Sell merchandise
• Explain procedures, risks and benefits to clients
• Write and edit press releases, newsletter and communications materials
• Answer clients' inquiries and provide information

Supervision

• 11-15 people

Experience and specialization

Computer and technology knowledge

• Internet
• MS Excel
• MS Outlook
• MS Windows
• MS Word
• MS PowerPoint
• MS Office
• Social Media

Area of work experience

• Marketing

Area of specialization

• Audio/audio-visual
• Interactive/new media
• Communications
• Corporate social responsibility
• Digital media
• Strategy

Specialization/experience (business sales and services)

• Distribution

Additional information

Security and safety

• Criminal record check

Transportation/travel information

• Own transportation
• Public transportation is available

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Work under pressure
• Bending, crouching, kneeling
• Hand-eye co-ordination
• Physically demanding
• Repetitive tasks
• Standing for extended periods
• Walking

Own tools/equipment

• Cellular phone
• Computer
• Internet access

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Judgement
• Ability to multitask
• Dependability
• Honesty
• Quick learner