Customer Service Clerk

Work setting

• Urban area

Responsibilities

Tasks

• Access and process information
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Maintain records and statistics
• Perform general office duties
• Receive and log complaints
• Receive credit and employment applications
• Receive payments
• Sell merchandise
• Act as spokesperson for an organization
• Answer written and oral inquiries

Experience and specialization

Computer and technology knowledge

• Database software
• Internet
• MS Excel
• MS Outlook
• MS Windows
• MS Word

Additional information

Work conditions and physical capabilities

• Attention to detail
• Bending, crouching, kneeling
• Fast-paced environment
• Hand-eye co-ordination
• Repetitive tasks
• Standing for extended periods

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Dependability
• Judgement
• Ability to multitask
• Quick learner

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan

Long term benefits

• Life insurance

Other benefits

• Free parking available