Customer Service Coordinator

Company Overview:

At The Seaport Group, we're passionate about Intermodal Drayage, and dedicated to providing top-notch service to our customers, putting their needs at the forefront. We believe in honesty, integrity, and hard work – values that guide everything we do.

We're a team of dedicated professionals who are passionate about what we do, but we also know the importance of having fun along the way. Whether we're brainstorming new ideas in the conference room or bonding over lunch, you'll find us fostering a supportive and collaborative environment where everyone's contributions are valued.. We believe that a positive work environment leads to better results, which is why we encourage collaboration, creativity, and a healthy dose of laughter in everything we do.

As a team, we're committed to delivering real results to making our customers' experiences seamless and effortless. We're dedicated to providing innovative solutions and exceptional service that exceed our customers' expectations. If you're looking to join a company where you can make a difference and be part of something meaningful, you've come to the right place. Welcome to the Seaport Group.

Position Overview:
Are you someone who thrives on making customers feel valued and appreciated? Do you have a knack for turning challenging situations into opportunities to exceed expectations? If so, you might be the perfect fit for our Customer Service Coordinator position. In this role, you'll be the friendly voice on the other end of the line, the problem-solver extraordinaire, and the ultimate champion for our customers' needs.

The Customer Service Coordinator is responsible for the smooth and efficient movement of goods across international borders, ensuring legislative and regulatory compliance. They maintain proactive communication with various stakeholders to ensure the efficient movement of goods and most importantly, an exceptional customer experience.

Responsibilities:

• Work closely with customers to schedule delivery appointments that align with their needs and preferences.
• Collaborate closely with the dispatch team to foster a cohesive and productive operations unit, ensuring efficient performance.
• Arrange prompt and dependable delivery coordination, with a focus on our dedication to fulfilling our commitments .
• Monitor our email queue diligently, responding promptly to customer inquiries and concerns.
• Track and trace container arrivals and updates using our internal system, ensuring accurate and up-to-date information is available for our customers.
• Utilize our internal Transportation Management System (TMS) to set up delivery specifics and ensure all necessary arrangements are in place.
• Proactively coordinate deliveries to minimize additional costs and time, ensuring containers are not left idle beyond their allotted free time.
• Handle any additional costs or expenses with efficiency and transparency, both internally and in communication with our customers.
• Maintain continual open lines of communication with customers, providing regular status updates and promptly addressing any inquiries they may have.

Qualifications:

• A genuine passion for delivering exceptional Customer Service and creating exceptional experiences.
• Excellent communication skills, with the ability to connect with customers on a personal level and adapt your approach to meet their needs
• Strong problem-solving abilities and a proactive mindset, with a willingness to take ownership of customer issues and see them through to resolution
• Empathy, patience, and a positive attitude, even in challenging situations
• Knowledge of email and phone etiquette and the ability to handle all customers with empathy and professionalism

Benefits:

• Competitive salary and benefits package
• Opportunities for growth and advancement within a dynamic and supportive team environment
• A culture that values and celebrates diversity, where every voice is heard and respected
• Ongoing training and development opportunities to help you succeed and thrive in your role
• The chance to be part of something bigger than yourself – a company that's passionate about making a difference in the lives of our customers

Job Types: Full-time, Permanent

Salary: $54,600.00-$78,000.00 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• On-site parking
• Paid time off
• RRSP match
• Wellness program

Schedule:

• Monday to Friday

Education:

• Bachelor's Degree (required)

Experience:

• Customer service: 1 year (preferred)

Ability to Commute:

• Mississauga, ON L4W 4Z4 (required)

Work Location: Hybrid remote in Mississauga, ON L4W 4Z4