Customer Service Manager

Job Title:Customer Service Manager

Reports to: Director of Sales and Marketing

Location: Truro, Nova Scotia

Kohltech Windows and Entrance Systems is one of the leading window and entrance system manufacturers in Canada. We believe our growth and success can be directly attributed to the emphasis we place on service, quality, and innovation and the involvement, commitment, and enthusiasm of our outstanding employees.

The Customer Service Manager will be responsible for the overall direction and management of the Customer Service and warranty teams and operations within these departments.

Job Duties:

• Manage workflows to achieve goals and exceed customer expectations; handle escalated customer calls when necessary.
• Report on progress of specific goals and objectives and monitor activities of the Customer Service representatives while providing leadership. This includes communicating the corporate vision and core values while living the Kohltech brand.
• Support the service coordinators and field service technicians with day-to-day business processes, communication, and problem resolution.
• Review service anomalies and initiate preventative actions where appropriate.
• Able to motivate staff to meet corporate objectives, keep informed of changes, determine goals, and assign responsibility.
• Maintain a high level of knowledge about product lines.
• Communicate with production and management personnel as required to meet company objectives and customer needs.
• Responsible for hiring and developing customer and warranty service team members.

Qualifications:

• Undergraduate degree in Business or Commerce or equivalent.
• Experience in the building supply industry is considered an asset.
• Experience working with manufacturing business processes would be beneficial.
• Retail and/or sales management experience required.
• Proven leadership skills.
• Strong interpersonal and communication skills.
• Decision making ability.
• Attention to detail and a hands-on approach to supporting direct reports.
• Analytical and problem-solving capabilities.
• Organizational skills.
• Ability to work independently and as part of a team.
• Strong knowledge of Microsoft Office Products.

To apply:

We are a dynamic company offering competitive compensation and benefits. If you meet the requirements of this opening and are interested in applying, we welcome your application. Please send your resume and cover letter (merged into one Word or pdf document) referencing Customer Service Manager.

Closing date for applications is Tuesday, March 12th, 2024.

We thank all candidates for their interest; however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Vision care

Schedule:

• Monday to Friday

Work Location: In person

Application deadline: 2024-03-12