Customer Service Rep

About Woodland Mills:

Woodland Mills was founded by two friends who shared a love for solving mechanical problems from a young age. As landowners, they were unable to find well-built, affordable forestry equipment, so they decided to engineer it themselves. From the moment they established Woodland Mills in 2009, the company's mission was clear: to offer robust, high-performance products at a reasonable price, while eliminating unnecessary intermediate costs by selling directly to customers.

Woodland Mills has become globally recognized as a leader in affordable forestry equipment, with a full line of portable sawmills, bandsaw sawmills, wood chippers, stump grinders, log arches and trailers. The company is headquartered in Ontario, Canada, with a 100,000 square foot warehousing and distribution network that extends throughout North America.

Woodland Mills products are trusted by acreage owners, hobby farmers, woodworkers and DIY enthusiasts. That loyal customer base continues to deliver industry-leading ratings, thanks to a solid commitment to quality, exceptional customer care and technical support. The co-owners remain actively involved in Woodland Mills, driving innovation and ensuring every product upholds their commitment to practical innovation and lasting value.

Who You Are

Are you a natural 'people person?' Do you love helping others? We are looking for two new people to contribute to our productive, upbeat team! The Customer Service Representative will be the first point of contact for our customers calling in for support on their forestry equipment. You will answer customer inquiries, provide product knowledge, and process orders. You don’t need experience with forestry equipment or machinery, just a love for talking to people on the phone! By job shadowing our senior level Customer Service Representatives, you will eventually become a product expert!

What You’ll Do:

• Respond to customer phone calls, online chats and emails in a prompt and friendly manner
• First point of contact for inbound touch points from customers to answer product questions, take orders and resolve technical issues with their equipment
• Follow up with customers to ensure their questions are answered and ask if they require additional support
• Maintain physical layout, condition, and organization of showroom and/or technical department to ensure a clean and safe work environment.
• General office duties and other tasks as business needs arise

Our ideal new team member will possess the following:

• Positive and motivated attitude with a strong compassion for customers and sales
• Comfortable speaking on the phone regularly to customers, with patience
• The ability to become a product expert in a range of products and deliver this information to customers in a clear and professional manner
• Customer Service experience and/or Tier 1 help desk
• Computer skills - the ability to easily navigate software (MS Dynamics is an asset), and the ability to type with attention to detail
• Strong written communication skills, including grammar and spelling
• Capability to manage time and prioritize tasks effectively
• Efficiency and accuracy when obtaining customer and order information
• Fluency in English, both written and oral
• Ability to keep composure under pressure and de-escalate conflict
• Fluency in French is an asset

Work Location:

This position is located on-site within our Port Perry office; we are searching for a candidate that is comfortable working in our office full time.

Why Join Woodland Mills:

At Woodland Mills, we've cultivated a friendly, collaborative work environment where everyone's expertise and ideas are valued. We believe in the power of teamwork, and we know the company's success is driven by diverse skills and perspectives.

Joining our team means being a part of a brand that customers trust. We have an established reputation for delivering high-quality products, and we take pride in our commitment to innovation. We believe in recognizing hard work, which is why we offer competitive compensation that rewards every individual's ability and dedication.

But it's not just about the work - we also believe in maintaining a positive, entrepreneurial environment. Work-life balance is important, and we strive to provide every employee with the support and flexibility they need to thrive, personally and professionally.

How to Apply:

Join us in shaping the future of our brand! Don’t have all the qualifications listed above? We still want to hear from you! All applications must include a resume and cover letter.

The successful candidate will be required to undergo a criminal record check.

We offer a competitive compensation package including a healthcare spending account.

Compensation:

$18/hour

Job Type: Full-time

Salary: $18.00 per hour

Expected hours: 40 per week

Schedule:

• Monday to Friday

Work Location: In person