Customer Service Representative

KMS Tools & Equipment Ltd. is an industrial distributor of tools and equipment with 14 locations, an outside sales team covering many major parts of BC and Alberta. We are proudly Canadian owned and operated and are looking for highly motivated individuals that are passionate about working in the tool industry.

We are looking to fill a Customer Service Representative position in our online sales division.

About this job:

Join our online sales order processing team on a seasonal basis and assist with processing web orders, web order management and assisting with customer order inquiries. This position is based in Abbotsford BC and is casual dress. Due to the demand during the holiday season, overtime may be required as directed. It is a full-time position, 5 days a week, one of which will be Saturday.

Qualifications:

• Has a positive, friendly attitude and likes helping people
• Thrives in an engaged, fun workplace
• Has exceptional communication and people skills
• Wants to excel
• Has a strong ability to prioritize, plan, and multitask
• Works with a high level of attention to detail and organization
• Is able to work independently or as part of a team, and requires minimal supervision
• Has a strong sense of responsibility and is highly motivated to improve processes and procedures
• Demonstrates a high level of professionalism and confidentiality
• Has exceptional computer skills including email, web applications, and other software
• Is motivated towards continuous learning and personal development
• Is able to provide outstanding Customer Service in a helpful, professional manner

Job Responsibilities:

• Providing exemplary service to online sales customers through email and phone correspondence.
• Efficiently and accurately process all Web orders.
• Facilitating a seamless return process for online customers.
• Communicate with other stores regarding buy online, pick-up in store.
• Assist with picking and shipping orders as needed.
• Work hard to “get it done” and have fun doing so!

We look forward to hearing from you!

Job Types: Full-time, Permanent

Salary: From $18.50 per hour

Expected hours: 40 per week

Benefits:

• Casual dress
• Dental care
• Extended health care
• Paid time off
• RRSP match
• Store discount

Schedule:

• 8 hour shift
• Day shift
• Every Weekend

Ability to commute/relocate:

• Abbotsford, BC V2S 8H2: reliably commute or plan to relocate before starting work (required)

Experience:

• Order processing: 1 year (preferred)
• Customer service: 1 year (required)

Work Location: In person