Customer Service Representative

Do you have experience providing exceptional Customer Service? If yes and you are looking for an empowering place to build your career, with opportunities to progress, then consider starting an exciting career with one of BC’s Top 100 Employers since 2009.

The LDB is one of two branches of government responsible for the cannabis and liquor industry of B.C. We operate the wholesale distribution of beverage alcohol and non-medical cannabis within the province, as well as the household retail brands of BC Liquor Stores and BC Cannabis Stores.

We employ nearly 5,000 people in over 200 communities and have hundreds of career opportunities spanning our entire wholesale, retail and corporate operations – from supply chain logistics, to high-tech solutions, and everything in between. The LDB has been named one of BC’s Top Employers 12 times over for offering exceptional places to work, flexible work hours and earned days off, extended health and dental benefits, maternity and parental leave top-up payments, a pension program, in-house professional and leadership development, and subsidies for professional accreditation.

The Customer Care Representative is responsible for assisting in the delivery of superior Customer Service for order placement, order status and tracking, order changes and returns placed by licensee retail stores, independent wine stores, rural agency stores, duty free stores and licensed establishments selling beverage alcohol in BC.

Must be minimum 19 years of age. A criminal record check is required.

Position Requirements:

Education and Experience:

Minimum of two years recent*, related experience in a Customer Service capacity servicing internal and external clients/customers and successful completion of a certificate/diploma.

Preference may be given to those candidates with experience in a call centre environment.

* Recent is defined as occurring within the last five years.

How to Apply & Application Requirements:

To be considered for this opportunity, applicants must submit a cover letter and resume clearly identifying how they meet the qualifications necessary for this position. This information will be used as part of the selection process.

Job Types: Part-time, Casual

Salary: $27.48-$30.04 per hour

Expected hours: No more than 35 per week

Benefits:

• On-site parking
• Paid time off

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday
• No weekends
• On call

Application question(s):

• Are you over 19 years of age as required to work with the products of the BC Liquor Distribution Branch?

Education:

• Secondary School (preferred)

Experience:

• Call center: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In person

Expected start date: 2024-04-22