Customer Service Representative

POSITION TITLE:

Customer Service Rep- Surrey, BC

REPORTS TO:

Customer Service Supervisor

UPDATED:

Apr 2024

CUSTOMER SERVICE REP.

POSITION SUMMARY: Under the supervision of the Customer Service Supervisor, this position is responsible for interacting with customers through telephone, electronically or face to face; to provide and process information in response to inquiries, concerns and requests about products and services. Performance of other related duties as required.

SUPERVISION RECEIVED: General supervision

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

• Process orders and change-orders received from customers and Sales Representatives, set-up sales order, payers, and essential data in SAP for initial order.
• Take phone orders in a prompt and courteous manner.
• Perform dispatch duties and serve as back-up Dispatcher as required.
• Provide marketing support for samples, catalogs and information requests. Maintain marketing inventory
• Works with Outside Sales Teams to coordinate customer requests and to help provide superior Customer Service.
• Participate in semi-annual inventory counts.

· All other duties and responsibilities assigned from time to time by the company or its designated representatives.

· Abide by all safety rules set forth by the company and governmental regulatory agencies and ensure that hazardous conditions are reported and corrected.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

· High school education or equivalent required, some college level courses are beneficial.

· Two years Customer Service experience preferred, experience in the concrete block, pavers and/or sack industry are preferred. Marketing skills an asset.

· Must have strong computer skills, especially in Excel, Word and Outlook. SAP experience an asset.

· Strong aptitude for organizing personal tasks and repetitive duties in a dynamic environment.

· Must have strong communication, teamwork, decision-making and interpersonal skills.

· Demonstrated commitment to consistently delivering the highest quality Customer Service.

· Working knowledge of office environment with experience using multi-line phone system, personal computer, printer, calculator, copier, and facsimile machine. Some other equipment may be required to perform duties.

· Requires good reading, writing and mathematical skills.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

· Standing, walking, sitting, talking/listening, reaching with hands and arms

· Lift and/or move up to 25 pounds.

· Regular attendance is required.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

· Office environment with moderate noise.

· Indoor and outdoor weather conditions.

You may also apply directly on our company website by following the link down below:

https://performancemanager4.successfactors.com/sf/jobreq?jobId=15208&company=pcbp

Job Type: Full-time

Salary: $22.60 per hour

Expected hours: 80 per week

Benefits:

• Casual dress
• Company events
• Company pension
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Schedule:

• Monday to Friday

Supplemental pay types:

• Overtime pay

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: In person

Expected start date: 2024-04-15