Customer Service Representative

Capital Auto Group is widely recognized for an uncompromising commitment to the highest standards of integrity and quality, product selection and service, and on making a positive contribution to the community in which we operate.

Do you enjoy Customer Service and working with a team? We are looking for an energetic, motivated, self-starter to join us at Capital Collision! As a Customer Service Representative, you will provide a friendly, welcoming and efficient service to all Capital Collision customers, while reflecting the premium quality of the company.

A Day In The Life…

• Assuming general office duties, including correspondence, emails, filing, to ensure the smooth running of the reception area.
• Answering incoming telephone calls, determining purpose of callers, forwarding calls to appropriate personnel or department, and take adequate messages when required.
• Assisting in dealing with customer complaints in an effective and courteous manner and providing solutions as quickly as possible.
• Frequently using office equipment such as photocopier, computer/keyboard, telephone, and fax.
• Ensuring the facilities are kept tidy and the proper functioning of the telephone, fax, photocopier, etc.
• Supporting administrative and special projects requirements, as assigned.
• Ensuring a warm farewell and positive last impression for each customer exiting the dealership.
• Ensuring that all documents conform to company standards with regard to required authorizations, accuracy, and completeness of supporting documentation.
• Notifying manager of any irregularity, situation, or discrepancies and, as necessary, propose changes or improvements to the processes within the department.
• Submitting all pertinent information on rebates to the manufacturer.
• Ensuring KeyTrak is updated with the proper information logged on each vehicle.
• Ensuring safety policies, standards, and procedures are followed to achieve a safe work environment and safety for all staff, customers, and vendors.
• Additional responsibilities as assigned, subject to periodic adjustments to align with company objectives.

What You Bring To CAG…

• Competency in Microsoft applications including Word, Excel and Outlook.
• Identifies and resolves problems in a timely manner.
• Highly organized with the ability to multi-task and work in a fast-paced environment.
• Ability to communicate complex technical concepts to customers.
• Ability to work well in a team environment.
• Observing safety and security procedures and reports potentially unsafe conditions; uses equipment and material properly.
• Excellent punctuality and attendance with a commitment to consistently arriving at work on time.

What We Require From You…

• 1+ years’ experience in an office setting or completion of an Office Administration course is an asset.
• Experience in automotive industry is an asset.
• High School Diploma or equivalent.
• Record of Conduct

Capital Auto Group is an equal opportunity employer and is committed to fostering a workforce in each of our locations that reflects the diversity of the community in which we perform business. We thank all candidates for their interest, however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Salary: From $16.50 per hour

Expected hours: 40 per week

Benefits:

• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Store discount
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person