Customer Service Representative

At SMS Equipment ourCustomer Service Representativesare problem solvers who enjoy working with a variety of heavy equipment. As part of an essential and dynamic industry, our employees are safety focused, organized and thrive in a fast paced environment. If this sounds like you then SMS Equipment may have just the position you have been searching for! This role is located in Wabush, NL.

The shift rotation for this role is 7x7.

The hourly rate for this role will range from $36.75per hour. Additional premiums may be available.

Responsibilities include but are not limited too:

• Providing customer with accurate parts and pricing information and sourcing alternative parts options when OEM parts are not available for order.
• Maintaining parts inventories including identifying and cataloguing parts and assemblies, ordering, receiving, inspecting, sorting, stock handling, and up selling
• Completing and entering all required documentation including preparing invoicing, following and tracking orders, shipping and receiving information for warehouse, data entry of purchase and work orders, and maintaining price lists and catalogues
• Processing CORE returns as required and assisting with inventory counts and inspections
  Other duties as required

Qualifications:

The successful candidate will be an experienced Parts Technician. Equivalent combinations of education and experience may be considered. Other requirements include:

• Considers safety a priority
• Excellent attention to detail and time management skills
• Proven ability to adhere to and maintain workplace health and safety initiatives
• Strong focus on providing valuable Customer Service
• Intermediate level of knowledge of MS Office Suite and computerized inventory systems is required
• Highly motivated and able to work in a fast-paced environment with minimal supervision
• Effective oral and written communication skills
• Valid Class 5 Drivers License

This position is safety sensitive. Below are the current requirements from our customers that all candidates need to be able to complete to gain access to their worksite:

• Drug and Alcohol check
• Drivers Abstract
• Employment Verification

At SMS Equipment, safety is one of our values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices, when completing all tasks.

Applications will be received until a suitable candidate is hired.

We thank all applicants for their interest, however only those selected for interview will be contacted.

SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and Customer Service. A few of the many benefits of working with SMS Equipment include: competitive wages, comprehensive group benefits plan, and RRSP matching.