Our Fredericton Branch are currently looking for a Customer Service Representative to join their team!About the role:The function of this position is to propose & sell the parts required by our customers to repair and maintain their equipment:
- Issue purchase orders when necessary.
- Prepare estimates and proposals concerning parts to the customer.
- Respect all policies and procedures: COD accounts, returns and part returns etc…
- Maximize all interventions with customers in order to attain or exceed sales objectives of your respective branch
- Follow company health & safety rules.
- Verify prices and availability of parts with suppliers and issue purchase orders.
- Ensuring all daily and emergency orders is electronically ordered.
- Process invoices and credits for parts returned.
- Shipping parts to customers; specifying shipping instructions and reference number
- Follow up on open documents and ensuring parts are shipped before confirming the invoice.
- Invoice applicable shipping fees for shipments from the branch to customer.
- Return all parts and core components to suppliers.
- File all parts documents on daily basis.
- Maintain parts counter & receiving areas clean, orderly and secure at all times.
- Processing all annual, defective and overstock returns.
- Collaborate with service department (Entering time cards, opening and closing work orders etc)
- To perform any other duties assigned by the supervisor.