Customer Service Supervisor - Retail

Work setting

• Wholesale establishment/store

Responsibilities

Tasks

• Assign sales workers to duties
• Hire and train or arrange for training of staff
• Authorize payments by cheque
• Order merchandise
• Authorize return of merchandise
• Establish work schedules
• Sell merchandise
• Prepare reports on sales volumes, merchandising and personnel matters
• Organize and maintain inventory
• Resolve problems that arise, such as customer complaints and supply shortages
• Supervise and co-ordinate activities of workers
• Conduct performance reviews

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Tight deadlines
• Attention to detail

Personal suitability

• Client focus
• Flexibility
• Organized
• Reliability
• Team player
• Dependability
• Initiative
• Ability to multitask