Customer Service Technician

Data Wiring Solutions Inc. (DWS) is a technology solutions company, offering a comprehensive and diverse array of cabling infrastructure to residential and commercial locations in Atlantic Canada and Ontario. We are committed to quality, safety, and client satisfaction. These values allow us to deliver unmatched service to our clients. For more information about our company please visit our website at www.datawiringsolutions.com.

What we provide:

• Competitive compensation package including earned vacation time, banked time, group RRSP, group benefits and EAP
• Company apparel
• Smart phone
• Company vehicle
• Training and development opportunities
• A laid-back, inclusive, employee-focused atmosphere

Position:
We currently looking for Customer Service Technicians to join our Installation & Repair division in St. John's, NL. Our Customer Service Technicians are authorized agents with Bell Aliant and work shift schedules 7 days a week to install, troubleshoot, maintain, and repair television, telephone, high-speed internet, and related services in a professional, friendly manner at residential locations.

Qualifications:

• Previous experience in fibre and/or copper installation and repair considered an asset
• Strong Customer Service skills
• Positive attitude with the ability to work well with colleagues and clients
• Self-motivated, with time management skills
• Adaptable with the ability to confidently make decisions under little supervision
• Ability to use various hand tools and small power tools

Requirements:

• Flexible to work various shifts including days, evenings, weekends, and holidays
• Available to work 40 hours per week, with the potential for overtime hours, if needed
• Available for frequent overnight travel throughout the province
• Valid driver’s license with a clear driver’s abstract
• Clear criminal background check
• Ability to lift 75lbs and carry, climb, and work from a ladder

We are looking for both experienced technicians and those looking to get their start in the telecommunications industry. If you have what it takes to join our team, we want to hear from you. Please apply in confidence, quoting competition #CST0324.

We thank all applicants for showing an interest in this position, however only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Salary: $19.00-$29.00 per hour

Benefits:

• Company car
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• RRSP match
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Overtime
• Weekends as needed

Supplemental pay types:

• Overtime pay

Work Location: On the road