Customer Success Manager

Job Description

We are looking for a Full-Time Customer Success Manager. This is a great opportunity for someone who is looking to learn new skills and enjoys being part of an exceptional team. If you are someone who enjoys work and brings their A game every day, this is a workplace with lots of room to grow.

Work Commitment

• You will be required to work from 10AM to 6PM daily (Monday to Friday and sometimes weekends).
• First month will only be 4 hours per day.
• Ability to work full-time, 40 hours per week.
• This is a long-term employment opportunity (1-5 Years).

As an Customer Success Manager, you will be the primary point of contact between our clients and SHIPHYPE. You will co-ordinate client requests with the warehouse team to ensure assignments are completed.

Job also includes:

• Managing Clients' Requests.
• Communicating with Other Team Members.
• Following up with Warehouse Team.
• Keeping Inventory Updated and Organized.
• Ensuring Accuracy of Information.
• Taking Meetings with Clients/Attending Calls.
• Answering Client Inquiries and Providing Customer Service.
• Resolving Client Issues.
• Running Internal Investigations.
• & More

Our Ideal Candidate

• Gets Things Done
• Shows Leadership
• Has good Time Management skills
• Cares about their Job
• Demonstrates Positive Attitude
• Is able to Communicate one's point effectively to others
• Wants to grow in the company

Minimum Requirements

• Experienced with Microsoft Excel/Google Spreadsheets.
• Desire to work in a fast-paced, organized and positive warehouse environment.

About Us
SHIPHYPE is an eCommerce 3PL (third-party-logistics company) based out of Canada. We provide storage and fulfillment services. Our clients consists of eCommerce businesses selling on online marketplaces such as Shopify, Amazon etc. We currently have 25 employees across 3 locations.

We are a company that recognizes hard work and potential. We provide opportunities for those who are looking to advance.

If you're looking to be part of an exceptional team and a great work atmosphere, we encourage you to apply.

COVID-19
As an essential business, SHIPHYPE plays an important role in the supply chain for other essential businesses by helping keep organizations operational and productive. To protect the health and safety of our employees, we have modified our normal operating policies in response to COVID-19.

Pay
The pay range is $22 - $25 per hour.

Start Date
Flexible.

Job Types: Full-time, Permanent

Pay: $22.00-$25.00 per hour

Benefits:

• Casual dress
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application question(s):

• How would you rate your proficiency with Microsoft Excel?
• How many years of customer service experience do you have?
• What project management tools have you used before (if any)?
• How open are you to also having to work on weekends/holidays?
• Are you able to commit for 3+ years?

Education:

• Bachelor's Degree (required)

Work Location: In person