Customer Success Manager

Company description

Blue Collar Marketing is a sub-brand of Imperium Social ltd., an award-winning Kingston based marketing agency. We have clients across 7 provinces and 26 states and are firm believers that we can offer an incredible digital marketing experience regardless of geographical location. Our team is young, talented, responsive and committed to helping our clients grow their businesses. We offer a handful of services and do them extremely well. We also pair these services with the best customer service you will get from a digital marketing company.

Imperium was founded in 2018 by two Queen’s University graduates. Since then, Imperium has been growing each year and employs a network of subcontractors in several countries around the globe as well as 9 in-house employees. In late 2022, Blue Collar Marketing was launched and has quickly become the company's primary focus. Our company atmosphere is a work hard, play hard environment. Our young and ambitious team has the mindset and willingness to get any job done but have fun while doing it. Now we're looking for another fun, hard-working team member to help us continue to expand across North America and provide great customer service to our clients.

Job description

Imperium is hiring a Customer Success Managerin Kingston Ontario (Opportunity for remote work after training) with main responsibilities including but not limited to:

• Service and maintain current website projects
• Communicating directly with clients, development teams, and subcontractors
• Performing on-boarding calls with clients via zoom
• Take 100% ownership of clients to ensure success at all stages of the client life cycle
• Improve client management flow, systems, and communication
• Up-sell clients where appropriate and facilitate client referrals (Commission Structure)

We are looking for candidates with the following education, experience and attributes:

• Above average computer literacy
• Strong Work Ethic
• Strong organizational skills and ability to prioritize important tasks
• Great interpersonal and communication skills
• Sales & Account Management Experience considered an asset
• General WordPress Web Design & SEO knowledge
• Experience with Trello, Rocketlane, ChatGPT, and Make.com considered an asset
• Work experience in the construction industry considered an asset

The ideal candidate will treat the company as their own and wants to take on additional responsibilities to further grow Imperium and Blue Collar Marketing.

Job Types: Full-time, Permanent

Salary: From $45,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Discounted or free food
• Extended health care
• Life insurance
• Paid time off
• Vision care
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Education:

• Secondary School (preferred)

Experience:

• Account management: 1 year (preferred)
• Sales: 1 year (preferred)

Ability to Commute:

• Kingston, ON (required)

Work Location: In person

Expected start date: 2024-04-01