AddressWhy you’ll love Softchoice:
We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.
We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.
The impact you will have:
Customer Success Managers at Softchoice bring tremendous value to our customers and our business. Your mission is simple: ensuring our customers optimize the value of their investment with Softchoice, be that an investment in licensing, a subscription-based product, or a Managed Service. You’ll support your customers on their unique journey, ensuring that the experience we deliver is best-in-class, right from initial onboarding throughout their ongoing partnership with us. Your ability to support effective adoption of technology, deliver valuable insights and recommendations, and help your client navigate the journey will be critical to your success, the success of our customers, and to our business in general.
What you'll do:
- Ensure customers successfully onboard, ensuring clarity of understanding in scope, engagement processes and expectations for how we support their ongoing success.
- Understand intended business outcomes, building success plans which drives effective adoption of their technology investment with Softchoice.
- Act as a customer advocate and trusted advisor, providing guidance and recommendations on how to optimize the value from their existing products and services, as well as identifying opportunities for additional products and services that help realize business outcomes.
- Understand and act on customer health, predicting challenges and making recommendations that drive improved satisfaction and retention.
- Engage with customers proactively during monthly/ quarterly reviews, providing insights, data and recommendations aligned to value-based outcomes.
- Drive active cross-functional collaboration and partnership with Account Teams, Support Engineers, Pre-Sales and GTM teams to ensure seamless customer experiences.
- Stay actively engaged in industry trends and best practices, leveraging your knowledge to drive adoption and expansion of the portfolio.
- Support Customer Success and/or service improvement initiatives
- Drive customer retention and / or renewal with proactive collaboration with our renewals, pre-sales and sales teams.
What you'll bring to the table:
- 5+ years of directly related experience.
- Demonstrated customer passion; the ability to build and manage strong relationships up to and including C-suite partnerships
- A collaborative approach to problem solving; driving results and solving challenges
- A passion and interest in public cloud (AWS, GCP, Azure), SaaS and/or Managed Services
- A curious, learning centric mindset
- Knowledge of service delivery concepts, processes, and continuous improvement
- Additional assets would include, but are not necessarily required: any foundational, sales, or business-oriented public cloud certification; MS900 Foundations Certification and PL900 certifications; Customer Success accreditations and/or certifications.
Not sure if you qualify? Think about applying anyway:
We understand that not everyone brings 100% of the skills and experience for the role.
At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.
Why people love working here:
We offer hybrid and remote working opportunities.
Comprehensive benefits from day one of employment.
We offer meaningful work and opportunities for career growth.
Our team members have 2 paid volunteer days per year to give back to a cause of their choice.
We offer an opportunity to build and grow a career in the technology industry.
Recognized as a Best Workplace in Canada by the Great Place to Work Institute for 18 consecutive years.
Softchoice has been certified as a Great Place to Work in the United States for several years.
We have also been recognized as a Best Workplace for Women, Best Workplace for Inclusion, Best Workplace for Giving Back and Best Place to Work for LGBTQ+ Equality.
We have raised over $3 million through Softchoice Cares, our grassroots fundraising organization.
Inclusion & Equal opportunity employment:
We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.
Require accommodation? We are ready to help:
We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to working with you to best meet your needs.
Our commitment to your experience:
We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.
Before you start with us, we will conduct a criminal record check, verify your education, and check your references.
When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.
Job Requisition ID: 5637
EoE/M/F/Vet/Disability
#LI-KM1
Mid-Senior Level
