- Drive product vision, strategy and roadmap for Commerce and Transactions in support of the Digital North American business.
- Define how Digital Commerce and Transactions align with the overall company strategy, what guest / business problems need to be solved and what inputs are required.
- Responsible for defining the business case, investment requirements & return on investment for products or teams within the portfolio.
- Approve high-level requirements, acceptance criteria and KPI’s that push the product strategy forward and achieve key objectives for several complex products and experiences across large scale product teams.
- Approve prioritization & sequencing sessions for features/themes & define prioritization frameworks for multiple complex products.
- Review and approve direct report’s quarterly plans and ongoing intake and replanning and play an active role in unblocking teams as needed.
- Make data-informed decisions based on a sound understanding of organizational priorities, customer feedback, analytics, benchmarks, industry reporting and emerging trends.
- Identify the need to adjust plans based on their portfolio and replan work based on the portfolio.
- Approve business value impacts definition for initiatives and the success of features and enhancements that are delivered.
- Manage both internal and external partnerships on programs from concept-to-delivery to ensure that products and roadmap priorities meet customer expectations and needs.
- Manage and / or mentor a team of product managers directly, or as part of a larger organization, within a single or across multiple geographies.
- Monitor & identify customer/stakeholder needs staying current on industry standards and trends and respond by adjusting user experience and product roadmaps.
- Approve recommendations on impact to change and drives change management activities to ensure business continuity.
- 10+ years of digital Product Management experience with an emphasis on delivering guest-facing applications or customer service applications. Up to 5 years of relevant experience will be considered in lieu of Product Management experience.
- 7+ years of leadership experience and ability to lead through direct reports (3-4), dotted line relationships and cross functional collaboration.
- Collaboration across multiple disciplines (engineering to brand)
- Proven track record of delivering and deploying large and complex products in an agile environment
- Experience with digital technologies, media, e-commerce, payments, or subscription businesses
- Strong core consulting skills (demonstrated track record of quality delivery, interpersonal and cross-functional relationship skills)
- Demonstrated experience in developing and delivering executive level presentations
- Ability to drive results independently, but thrives in collaborative environments
- Has a deep desire to learn and improve by seeking, accepting and acting on productive feedback
- Demonstrated leadership; mentorship, visionary, clarity of purpose, motivated, relentless execution
- Minimum BA / BS degree from a four-year accredited university (advanced degree preferred)
- Acknowledge the presence of choice in every moment and take personal responsibility for your life.
- Possess an entrepreneurial spirit and continuously innovate to achieve great results
- Communicate with honesty and kindness and create the space for others to do the same
- Lead with courage, knowing the possibility of greatness is bigger than the fear of failure
- Foster connection by putting people first and building trusting relationships
- Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously
- Extended health and dental benefits, and mental health plans
- Paid time off
- Savings and retirement plan matching
- Generous employee discount
- Fitness & yoga classes
- Parenthood top-up
- Extensive catalog of development course offerings
- People networks, mentorship programs, and leadership series (to name a few)
workplace arrangement
This role is classified as Hyrbid under our SSC Workplace Policy:
In-person collaboration is important, and much of the role can be performed remotely. Work is performed onsite at least 3 days per week.
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