Donor Centre Supervisor

Job category: Supervisory and management
Job posting ID: 5629

Employment status: Temporary full-time
Position's anticipated start date: 2024-04-22
Possible schedule/FTE: 1.0

Classification: PTS/MGT/IT B
Salary/Rate of pay: starting at $85,672

Application deadline: 2024-03-11

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.

Together, we can make all the difference in the lives of others.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

If you are looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and make a meaningful difference.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

About the role
Canadian Blood Services is looking for a Temporary full-timeDonor Centre Supervisor to join our dynamic Donor Relations & Collections East team.

The Donor Relations and Collections Team is responsible for managing the planning, preparation, implementation, and evaluation of assigned Centres and for controlling all collection activities and resources at those Centres. You will manage all Donor Centre staff and volunteers involved in mobile and permanent Centre events, have full accountability for a group of assigned direct reports and attend Donor Centre events.

Formula For Success:

• Utilizing your excellent customer service skills, ensure optimal clinic flow, a high level of service, and compliance with Canadian Blood Services policies and procedures, including those related to health and safety.
• Leverage your superb leadership skills to ensure the staff performs duties in an effective, efficient, and professional manner.
• Utilizing your superior interpersonal and communication skills to interview, hire, and complete all aspects of performance management, including progressive discipline as required.
• Draw on your knowledge and experience to ensure each Centre is planned, organized, and managed to provide safe, efficient, and cost-effective blood collection.
• With your ability to work effectively, you will ensure the needs of the donor, volunteer, and the public are met.
• Utilize your proven success in leading a collaborative team by providing timely communication to staff, prompt follow-up for donor and staff concerns, and responding to on-site media inquiries.

Desired Education and Skills:

• Successful completion of post-secondary level education in a relevant health sciences discipline from a recognized academic institution.
• Proven leadership ability is essential, and a minimum of 3 years of supervisory experience is preferred
• You will have sound knowledge and previous experience in blood collection, regulatory, and continuous quality improvement environments.
• Experience in plateletpheresis and plasmapheresis programs would be considered an additional asset.
• Excellent interpersonal and communication skills, both oral and written in English, are essential.
• Demonstrated effective problem-solving skills and the ability to take initiative.
• Possess a leadership skillset to build teams and have a passion for achieving results and a commitment to customer service excellence.
• Must have a valid driver's license and access to a vehicle for travel to clinic locations.
• Availability to work any day of the week.

What we offer you:

• 4 weeks' vacation.
• Annual performance award up to 6%.
• Comprehensive group health, dental and vision benefits for you and your family.
• Defined benefit pension plan.
• Employee discounts, wellness programs, professional resources.

What you can expect:

• This is a regular full time position working days, evenings, weekends and holidays.
• Travel will be required within the Oshawa and Peterborough regions.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

Canadian Blood Services requires that all employees be fully vaccinated (COVID 19 vaccine doses as approved by Health Canada), subject to any medical or other human rights considerations. Persons who have been vaccinated outside of Canada must contact their local Public Health Unit in order to obtain a vaccine equivalency certificate.

If this role resonates with you, we encourage you to apply! This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment (such as testing) will be contacted. Applicants who require accommodation should discuss their needs with us.