AddressBe part of something altogether life-changing
Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.
Cytiva is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
What you’ll do
The Field Service Representative will be responsible for meeting the daily service repair needs of the customer’s equipment by driving customer satisfaction through Service Excellence in Italy.
Troubleshooting, installation, maintenance, validation and service repair needs on designated equipment in GMP environment.
Completing Preventative Maintenance and Field Modification Instruction
Ordering and managing repair parts cycle times.
Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.
Travel is required (several overnight stays a week).
Who you are
Majored in Biomedical or Electrical Engineering, Computer, Electronic or Automation.
Experience interfacing with both internal team members and external customers as part of a solution based service process.
Experience diagnosing and repairing mechanical, electromechanical, electronic equipment and/or automation.
Experience troubleshooting and responding to customer concerns.
Experience in Biopharma or Biotechnologies environment is a strong plus.
High integrity & discipline. Capability of working under customer pressure and travel.
Operation / maintenance knowledge related to computers (Windows OS, PC, server), networks and database strong plus.
English & Italian mandatory.
At Cytiva we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cytiva can provide.
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.
