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At BC Hydro, we’re working towards creating a cleaner and more sustainable future for all British Columbians and need
people like you to help us. A career at BC Hydro is meaningful and provides you the opportunity to be part of a talented,
inclusive, and diverse team. We offer a healthy work-life balance, competitive wages, a comprehensive benefits package,
and training opportunities to support you in your career growth. We're proud to be ranked as one of B.C.'s Top Employers
and one of Canada's Best Diversity Employers.
We invite you to join us as we build an even cleaner B.C. We welcome applications from all qualified job seekers. If you’re a
person with a disability, please let us know by emailing RecruitmentHelp@bchydro.com, as adjustments can be made to
help support you in your application process.
Field Service Representative (Casual) - Surrey
Number of positions: 1 Job Location: LMS-1
Employment type: Casual Region: Lower Mainland
Hours of work: Casual (on call basis) Flexible Work Role: Field
Hourly Rate: $ 26.91 - 29.55
What you'll do
- Reads meters at customer sites by manually entering customer meter data or downloading smart meter data using an
recording, storing, or maintaining information in written or electronic form.
- Plans daily field work orders according to location and established priorities. Contacts customers in advance if indicated
In/Check Out procedures at the beginning and end of each day.
- Performs on-site meter disconnects for electrical service. Performs disconnection / reconnection of electrical service for
- Hand delivers various customer notices; reschedules disconnections and delivers 48-hour payment warnings according to
- Performs visual checks and investigations to complete Investigation Orders related to switched meters, damaged or faulty
- Initiates and/or completes Service Order work such as following up on billing irregularities for all types of accounts.
changes and updates accounts for billing purposes.
- Tracks and reports a number of different metrics, such as time to complete activities, mileage, administration time, etc.
- May provide Field Service Rep training and shadowing to new staff.
- Performs duties of a minor nature related to the above duties that do not affect the rating of the job.
What you bring
- College diploma or certificate in Office Administration, Business Administration, or a related field, AND experience in
OR
High school diploma AND several years of experience in customer service, or in a related field AND a valid BC Driver’s
Licence.
- Requires successful completion of in-house Field Service Representative training program.
What we offer
- Please note a condition of employment for this role is to maintain your Class 5 Driver's License in good standing.
- Please note this is a casual Group 6 MoveUP opportunity on a as and when needed basis.
- Please note BC Hydro field experience is considered an asset.
- The majority of the work is performed in the field and involves: exposure to all weather conditions; working alone in the
occasionally dealing with difficult or demanding customers; driving in all road conditions; and occasional exposure to noise,
vibration, chemicals, strong odors, animals, electrical hazards, etc. When not in field, work is performed in normal office
conditions. In some locations the work may require extensive travel throughout BC including regular overnight stays in
remote communities.
- Please be advised that this role has been assessed as safety sensitive and pre-qualification alcohol and drug testing will
- Start date may change depending on timing of selection.
- Please be advised that this role has been assessed as safety sensitive and pre-qualification alcohol and drug testing will
What else you should know
This position is affiliated with the Movement of United Professionals union (MoveUP/COPE). http://moveuptogether.ca
Don't forget to update your Candidate Profile with your current resume and copies of your certifications. If applicable,
include your Trades Qualification. This will ensure we have all the necessary information to assess your application without
any delays.
Date Posted: 2024-04-04 Closing Date: 2024-04-18
For internal use 51664683
