Financial Aid Officer

Hours of Work: 40 hours per week
Job Status: Full-Time, Permanent
Wage: $18 - $22 per hour
Location: Remote, Sault Ste. Marie
Competition Number: 2024-03

Job Summary

The Financial Aid Officer is responsible for ensuring that all students receive complete and sound advice on the rights and responsibilities attached to financing their education in accordance with the standards, policies, and procedures of CTS Canadian Career College and the Ontario Student Assistance Program (OSAP). You will be working with a team of financial representatives, managers and support staff while providing Financial Aid options and information to aspiring students. You will build relationships with new and existing aspiring students in order to drive business and increase revenue.

Duties and Responsibilities

1.0 Reply to phone and email inquiries

2.0 Case noting student accounts (Goldmine)

3.0 Schedule and conduct financial appointments

4.0 Ensure that prospective students receive complete and sound financial advice

5.0 Review and provide payment schedule to all students where applicable

6.0 Help and guide student through the funding application process

7.0 Follow-up with CCO with respect to any delays, concerns or additional documentation required for a student’s application

8.0 Maintain continuous contact with incoming students until commencement of program to ensure financing is in place

9.0 Process applications for registered education funds, CTS loans, and scholarships

10.0 Assist in student orientation

11.0 Ensure student exemptions are processed and communicated prior to orientation

12.0 Ensure student referrals are processed and communicated prior to orientation

13.0 Attend weekly meetings to discuss the status of funding for incoming students

14.0 Assisting with the default management procedures

15.0 Assist the admissions department when required

16.0 Other duties as assigned

Qualifications

Education

The successful candidate does not require any formal education however, any financial education would be considered an asset.

Experience

The successful candidate does not require any experience however, previous experience with Financial Aid would be considered an asset.

Knowledge

• Familiar with Ontario Career Colleges
• Ontario Career Colleges Act
• Accessibility of Ontarians Disability Act - Customer Service Standard
• Ontario Student Assistance Program

Skills

• Microsoft Office Suite
• Google Applications
• WhatsApp

Abilities

• Bilingualism - English and French is considered an asset but is not required
• Typing speed of 40 WPM with a minimum of 92 percent accuracy.
• Conduct yourself professionally at all times
• Communicate with internal staff and external stakeholders

Working Conditions

• Position location: Hybrid - Sault Ste. Marie, Ontario
• Work environment: Remote office
• Hours of work: 40 hours per week
• Work schedule: This position operates on a flex schedule

Compensation

The successful candidate can expect a starting range between $18.00 - $22.00 per hour, plus annual bonus. Medical Benefits are available for all employees upon successful completion of their probationary period.

APPLICATION PROCESS

Please submit your cover letter and resume to jobs@ctsccc.com and identify the position and location that you are applying for in the subject line.

CTS Canadian Career College and Modern College of Hairstyling and Esthetics is an equal opportunity employer.

Job Types: Permanent, Full-time

Salary: $18.00-$20.00 per hour

Expected hours: 40 per week

Benefits:

• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Wellness program

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift

Supplemental pay types:

• Commission pay

Work Location: Hybrid remote in Sault Ste. Marie, ON P6C 2R2