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SalaryJobs for Humanity is partnering with Intuit to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company Name: Intuit
Job Description
Seasonal Tax Professional - Helping People with Their Taxes!
Do you have experience preparing taxes? Are you a highly motivated individual with excellent communication skills? Come join the #1 tax software company in Canada and help our customers complete their taxes using Intuit TurboTax products. We are dedicated to "Powering Prosperity Around the World" and your guidance and support will play a crucial role in achieving this goal. Join us in enhancing our brand by offering exceptional customer service and empowering individuals to prepare their taxes.
At TurboTax, we are the top-selling brand of tax preparation software in Canada. Intuit, our parent company, is recognized as a best employer and consistently ranked on Fortune's "100 Best Companies to Work for" and Fortune World's "Most Admired Software Companies" lists.
Who we're looking for:
- Minimum 3+ years' experience as a paid professional tax preparer, using professional tax software
- Prepared at least 125 tax returns per tax season for the past 3 years
- Experience with various types of tax returns (e.g., student, pension, self-employed, rental property, investments, and foreign income)
- Familiarity with E2E customer personal returns, including employment, self-employment, rental, investments, T1135, foreign income and all credits/deductions
- Knowledge of tax laws and concepts, critical thinking, and problem-solving skills
- Technical proficiency in Windows and mobile platforms, as well as G-suite applications
- Excellent written and verbal communication skills
- Flexible availability/schedule
- Bilingual proficiency (English and French) is an asset
- Experience with Quebec tax (TP1) returns is an asset
- Experience in a contact center environment is an asset
Your role and responsibilities:
- Provide tax guidance to customers in a remote, seasonal, customer-facing position
- Collaborate with customers to prepare or review their tax return, ensuring compliance and accuracy
- Research and address tax-related questions, communicating directly with customers through written and oral communication
- Offer a Full Service experience by preparing, reviewing, and filing customers' returns with the CRA, or guiding customers as they prepare their own return
- Research tax regulations to provide accurate advice on maximizing customers' tax returns
- Create positive customer interactions and experiences by empathizing with customers and utilizing your tax knowledge
- Proactively find and provide the right answers to customers using reliable resources and translating complex information into understandable language
- Apply established practices and procedures to troubleshoot and resolve customer inquiries
Your Next Step:
If you are ready to help people with their taxes and become a part of our team, please apply using the form below. We are excited to receive your application!
Note: We welcome applicants from all backgrounds, including the elderly, refugees, people with visible and invisible disabilities, the LGBTQIA+ community, veterans, and more.
