Freshwater Auto - Service Advisor

Freshwater Auto Centre - Service Advisor

Looking for a rewarding career? Our client, Freshwater Auto Centre, is hiring! We have a unique opportunity for a well-qualified Service Advisorto join our growing team in St. John's NL.

The successful candidate will be responsible for providing exceptional customer service, contacting customers regarding needed repairs, booking appointments and ordering/receiving parts. Our next team member must have a strong knowledge of automotive vehicles, services, and parts, and will focus on fostering quality relationships with customers by providing all available services.

What You Will Be Doing:

• Welcoming customers and discussing their needs
• Answering customer inquiries, either in person or on the on the phone
• Develop repair estimates by taking the cost of materials, supplies, and labour into consideration
• Prepare repair orders by detailing the vehicle’s problems and symptoms by confirming issues with guests prior to sending vehicle to tower
• Maintaining automotive records by keeping track of problems and corrective actions;
• Communicate findings and recommendations to guests
• Schedule and book follow up appointment for repairs for guests when parts on order
• Pre-book next maintenance appointment when guest are her for a maintenance service
• Call customers to advise them about service changes or car pick up times;
• Communicate with the technicians
• Take overflow of appointment calls and schedule accordingly
• Other duties as requested

What You Will Bring:

• Strong communication skills, both written and verbal
• Strong customer service skills in order to handle customer complaints and questions effectively
• Critical thinking, organization, time management and problem solving skills
• Ability to interpret technical terms to the customers
• Decision making skills
• Proficiency with industry-specific software

The Perks:

• Competitive compensation plan
• Statutory holidays and paid vacation time
• Premium medical & dental Insurance
• Company-provided training and education
• Clean working environment
• Up-to-date office equipment
• Working for a locally owned dealership serving local communities
• A leadership team that believes in personal growth, ongoing training, and support

At Freshwater Auto, we are an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals, and in which personnel processes are merit-based and applied without discrimination on the basis of race, color, religion, sex, age, gender identity, marital status, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics.

If you require accommodation during the recruitment process or require this job advertisement in an alternative format, please contact Kristina at kristina@peoplestuffnl.ca or (709) 689-2443.