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SalarySubaru is known to create innovative products and services that deliver the highest levels of engineering and quality. At the same time, the focus is always on showing value to our customers and earning their trust.
The best candidate for our Service Advisor role would have prior service/parts advisor or considerable retail/food service experience in a professional environment. As well as a shared goal to serve and maintain great relationships with our clients. This position offers performance incentives beyond the hourly rate of pay, resulting in great earning potential!
Other requirements include:
- Responsible for greeting customers, listening to requests, scheduling appointments, and estimating costs;
- Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles if applicable;
- Confirms warranty and service contract coverage by examining customer records and papers; explaining provisions and exclusions;
- Assists with the coordination of alternate transportation such as rental car reservations or shuttle service;
- Work with customers to determine problems with a vehicle and provide technicians with accurate repair descriptions;
- Contact the customer to obtain authorization for repairs as suggested by a Technician, as well as to notify them that the repairs are completed and their vehicle is ready for pick-up;
- Receive payment for the work completed, handle the cash or credit transaction and ensure customer satisfaction.
Qualifications & Experience:
- High School Diploma or equivalent;
- 1+ years’ experience in the service industry is a MUST;
- Must be able to start the shift at 7:30am and work until 4:30 to 5:00pm;
- Proficiency with computers and technology; experience with CDK software preferred;
- Identifies and resolves problems in a timely manner;
- Must be able to perform under pressure and deescalate situations;
- Must be highly organized with the ability to multi-task and work in a fast-paced environment;
- Certificate of Conduct and Driver's Abstract are required.
If you have the drive and a passion for customer service forward your resume today!
Capital Auto Group is an equal opportunity employer and is committed to fostering a workforce in each of our locations that reflects the diversity of the community in which we perform business. We thank all candidates for their interest, however, only those selected for an interview will be contacted.
Job Types: Full-time, Permanent
Salary: $45,000.00-$70,000.00 per year
Benefits:
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
Supplemental pay types:
- Bonus pay
- Commission pay
- Overtime pay
Work Location: In person
