Front Desk Manager

The Heritage Inn & Convention Centre in Pincher Creek, Alberta is seeking a highly skilled and experienced Front Desk Manager to oversee the daily operations of our hotel's Front Desk. The ideal candidate will have a passion for providing excellent customer service and be able to manage a team of Front Desk staff effectively.

Responsibilities:

• Oversee the daily operations of the Front Desk, including managing and scheduling staff, handling guest inquiries and complaints, and ensuring the Front Desk area is organized and welcoming.
• Train and supervise Front Desk staff to ensure they are providing excellent customer service, handling guest inquiries and complaints effectively, and following hotel policies and procedures.
• Monitor and maintain hotel room inventory and occupancy levels to ensure maximum revenue and profitability.
• Ensure all guest information is accurate and up-to-date in the hotel's reservation system.
• Manage the hotel's check-in and check-out process, ensuring guests have a seamless and efficient experience.
• Respond to guest feedback and reviews, and take appropriate action to address any concerns or issues.
• Collaborate with other hotel departments, including housekeeping and maintenance, to ensure a seamless guest experience.
• Monitor and manage the hotel's budget and expenses related to the Front Desk operations.
• Stay up-to-date with industry trends and developments to ensure the hotel is providing a competitive and high-quality guest experience.

Requirements:

• At least 2 years of experience in a Front Desk management role in the hospitality industry.
• Excellent customer service skills and the ability to manage a team effectively.
• Strong communication skills and the ability to handle guest inquiries and complaints with tact and diplomacy.
• Knowledge of hotel reservation systems and Front Desk operations.
• Strong organizational and time management skills, with the ability to multitask and prioritize effectively.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Bachelor's degree in Hospitality Management or a related field is preferred or 2-4 years Front Desk and night audit experience.

We offer a competitive salary and benefits package, including health insurance, meal and room discounts, and opportunities for career growth and development. If you are a motivated and experienced Front Desk Manager looking for a new challenge, we would love to hear from you.

Thank you to all those who apply; however, only those considered for an interview will be contacted.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Discounted or free food
• On-site parking
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Weekends as needed

Work Location: In person