Front Desk Manager

Job Overview:
We are seeking a highly organized and customer-focused Front Desk Manager to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. The ideal candidate will have strong communication skills, be fluent in multiple languages, and have previous experience in the hospitality industry.

Responsibilities:
- Greet guests and provide a warm welcome upon arrival
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to inquiries in a professional and courteous manner
- Assist guests with any requests or issues they may have during their stay
- Maintain a clean and organized Front Desk area
- Coordinate with other departments to ensure smooth operations
- Handle guest complaints or concerns, escalating as necessary
- Manage reservations and ensure accurate booking information
- Provide information about hotel amenities, services, and local attractions

Skills:
- Excellent customer service skills with a friendly and approachable demeanor
- Proficient in operating phone systems and other office equipment
- Strong organizational skills with the ability to multitask and prioritize
- Knowledge of Front Desk operations and guest services
- Familiarity with hotel reservation systems and software
- Ability to handle difficult situations with professionalism and diplomacy
- Attention to detail and accuracy in handling guest information

If you are a dedicated individual who enjoys interacting with people from diverse backgrounds, we would love to hear from you. Join our team as a Front Desk Manager and contribute to creating memorable experiences for our guests.

Job Types: Full-time, Permanent

Salary: $42,000.00-$47,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Extended health care
• Flexible schedule
• Life insurance
• RRSP match

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus pay

Work Location: In person