Front Desk Receptionist

The Spa Rothesay is currently seeking a part-time Front Desk Receptionist to assist in various operational aspects. This individual will handle administrative tasks, provide exceptional customer service, and maintain the spa's cleanliness and organization. Responsibilities include greeting clients, managing appointments, processing payments, and ensuring client satisfaction. Candidates should possess strong communication skills, be able to work flexible hours, and have a passion for the spa and wellness industry.

Responsibilities and qualifications include:

• Minimum 1 year of experience in spa or hospitality
• Must be available Saturdays from 8:30 am to 3:30 pm
• Friendly demeanor and positive attitude
• Ability to work flexible hours, including evenings, weekends, and holidays
• Effective communication with team members to ensure smooth operations
• Booking appointments, consultations, and follow-ups
• Maintaining accurate client files and processing payments
• Participating in training programs and staying updated on industry trends
• Performing various tasks such as cleaning, restocking, and laundry during downtime
• Prior experience in Front Desk/reception or spa considered an asset
• Excellent communication skills and professional demeanor
• Commitment to providing exceptional guest service
• Retail sales experience preferred
• Must have reliable transportation and fluency in English
• Punctuality and friendliness are essential
• Handling phone calls and email correspondence
• Passion for the spa and wellness industry
• Excellent verbal and written communication skills with a focus on customer service
• Pleasant and professional manner, in person and over the phone
• Ability to maintain patient confidentiality
• Ability to work in a team environment
• Basic knowledge of Microsoft Office and Outlook
• Ability to work well under pressure and complete high-quality work in accordance with spa standards

Job Complexities:

• Projects a positive image at all times being the first point of contact for patients;
• Handle difficult situations in a calm manner with excellent problem solving skills;
• Strong multi-tasking abilities;
• Must be organized, professional, punctual, personable and well presented at all times.
• Educates clients on appropriate home-care recommendations and protocols;

QUALIFICATIONS

• Experience as a receptionist in a spa and/or salon setting
• Experience using spa/salon booking software and point of sale systems
• Knowledge of spa/salon treatments and booking procedures to maximize facility utilization
• Knowledge of the best practices and industry trends is essential
• Ability to process high volumes of work quickly, efficiently and accurately
• Excellent communication skills for a professional environment (verbal, written and problem solving skills)
• Excellent interpersonal, leadership and listening skills
• Working ability in MS Office (Excel, Word, Outlook)
• Must be adaptable to change and able to multitask calmly and efficiently, with an emphasis on follow up, cooperation and courtesy

Job Type: Part-time

Salary: From $15.75 per hour

Expected hours: 10 – 30 per week

Benefits:

• Dental care
• Extended health care
• On-site parking
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Evening shift
• Every Weekend
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Overtime pay

Education:

• Secondary School (preferred)

Experience:

• Front desk: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Work Location: In person

Application deadline: 2023-11-01