Front Desk Supervisor

Do you enjoy helping others grow? In this role you will be providing leadership, direction, and guidance to the team, ensuring our guests receive the highest level of service.

Some of your other tasks include:

• Remains calm and alert during emergencies, heavy workloads, and other complications.
• Fields guests’ complaints and inquiries while developing and negotiating the most effective solutions.
• Assists the Front Desk Manager in verifying and confirming all incoming OTA and third- party reservations for accuracy, rate, payment structures and deposits as required.
• Assists with revenue yielding.
• Performing the duties of a Front Desk agent when required.
• Supports the signature training program for the department including reviewing calls, coaching team members, and performance managing when necessary.
• Providing property site tours to potential guests.
• Conduct performance reviews.

Our ideal candidate is a seasoned Front Desk professional with outstanding, supervisory/ management skills, and extensive firsthand experience. The successful candidate must have a flexible schedule and available to work when needed, including weekends, holidays, and evenings.

Some of the benefits and perks of the position include:

• A comprehensive group medical plan which includes medical, dental and vision care.
• Discounts at all sister properties, in Canmore, Calgary, and Whistler.
• A referral bonus program where you can earn up to $500 per referral.
• A summer bonus program.
• Internal incentive plans and commissions.

If your ready to lead a fun team and meet people from all over the world apply now.

Job Type: Full-time

Salary: $22.00-$25.31 per hour

Expected hours: 35 – 40 per week

Benefits:

• Company events
• Dental care
• Discounted or free food
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift

Supplemental pay types:

• Commission pay
• Retention bonus

Experience:

• hotel Front Desk: 1 year (required)

Work Location: In person