Front Desk Supervisor

The Guest Services Supervisor is responsible for supervising the Guest Services team including Guest Service Agents, and Night Auditors. A GSS provides leadership, direction, and guidance to the team, ensuring the guests receive the highest level of service.

Job Duties and Responsibilities:

• Supervises, trains, and manages performance of Front Desk staff.
• Ensures each guest is provided with the best possible experience, utilizing tools and techniques provided by the Guest Service Manager.
• Remains calm and alert during emergencies, heavy workloads, and other complications.
• Fields guests’ complaints and inquiries while developing and negotiating the most effective solutions.
• Assists the GSM in verifying and confirming all incoming OTA and third- party reservations for accuracy, rate, payment structures and deposits as required.
• Assists the GSM and GM in revenue yielding management meetings.
• Perform the duties of a Guest Service Agent or Night Auditor as required.
• Support and manage the signature training program for the department including reviewing calls, coaching team members, and performance managing when necessary.
• Provide property site tours to potential guests with accurate knowledge of property details and services.
• Ability to communicate efficiently between Guest Services Department and all other hotel departments to assure the highest level of Guest satisfaction.
• Conduct performance reviews and performance management when required.
• Complete daily checklists and clearly communicate through daily pass on with colleagues.

Prerequisites:

The ideal candidate is a seasoned guest services professional with outstanding, supervisory or management skills and extensive firsthand experience. Available to work when needed, including weekends, holidays, and nights.

Education:

A post secondary education in hotel management is an asset. Must have excellent verbal, written and computer system skills.

Experience:

Must have a minimum of 3+ years of experience as a Supervisor.

Must have previous experience as a Front Desk agent or night auditor.

Clique Hotels & Resorts is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Job Type: Full-time

Salary: $23.18-$25.06 per hour

Benefits:

• Company events
• Dental care
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Evening shift
• Holidays
• Morning shift
• Weekends as needed

Supplemental pay types:

• Commission pay
• Retention bonus

Ability to commute/relocate:

• Canmore, AB T1W 3K5: reliably commute or plan to relocate before starting work (required)

Experience:

• supervisory: 3 years (required)

Work Location: In person