Front Desk Supervisor

As one of Banff’s leading hospitality companies, Banff Lodging Co. offers a diverse range of job opportunities with competitive salaries and comprehensive benefits. Our commitment to exceptional guest experiences is matched by our dedication to staff, we value teamwork, creativity and a passion for providing outstanding hospitality experiences. We provide ongoing training and development to help our employees advance in their careers and our properties include a diverse range of hotels, resorts, and restaurants, each with its unique character and style, giving employees the chance to work in a variety of settings and learn new skills.
We are seeking a Front Desk Supervisor to join our team and play a pivotal role in ensuring the smooth operation of our Front Desk services. As a Front Desk Supervisor, you will lead by example, overseeing a team of Front Desk agents, and setting the standard for impeccable customer service. Your organizational skills, attention to detail, and ability to handle guest inquiries and concerns will be essential in maintaining our high standards of hospitality. If you thrive in a fast-paced, guest-centric environment and are ready to take the next step in your hospitality career, we invite you to apply for this exciting opportunity. Join us in creating memorable moments for our guests and be a part of our passionate and welcoming team.
As a Front Desk Supervisor, you’ll be responsible for:

• Supervise and lead the Front Desk team, including Front Desk agents and concierge staff.
• Monitor and manage guest check-in and check-out procedures, resolving any guest issues or concerns.
• Train and mentor Front Desk staff, providing ongoing guidance and performance feedback.
• Maintain accurate records of room availability, rates, and reservations using hotel management software.
• Handle guest inquiries, requests, and complaints professionally and efficiently.
• Oversee cash handling procedures, including auditing cash drawers and preparing daily reports.
• Manage guest billing, invoicing, and payment processing.
• Assist in the preparation of occupancy reports, financial statements, and other administrative tasks.

Skills and experience:

• Proven experience in Front Desk operations, with a minimum of 1 years in a supervisory or leadership role.
• Self-motivator with outgoing personality, strong interpersonal communication and commitment to providing a high level of guest service.
• Excellent written and verbal communication skills and numerical proficiency is an asset.
• Ability to work in a fast-paced environment.
• Ability to work a flexible schedule including weekends and holidays.
• A positive team player attitude and a strong willingness to learn.

Still not convinced? Here are some more benefits of working with Banff Lodging Co.:

• Affordable & clean employee housing.
• Huge food & beverage discounts throughout all BLC restaurants.
• Excellent heath & wellbeing programs including free yoga, discounted ski passes, free canoe and golf passes, and discounted fitness club memberships.
• Discounts on spa services.
• Complimentary hotel stays at any of our 15 hotels!

If you’re looking for an exciting opportunity to work in a breathtaking location, look no further than Banff Lodging Co.! Apply today to become part of our team and start living the dream in this amazing destination.
Please note that only applicants selected for further consideration will be contacted.
Banff Lodging Co. is committed to building a workplace where everyone can succeed and belong. As a Signatory to the Bow Valley Workplace Inclusion Charter we continue to work on our ongoing commitment to build an even more diverse, equitable, and inclusive team environment. We are working to eliminate barriers for applicants and team members from equity-seeking groups. If you can’t apply online or need an accommodation during the application or hiring process, please contact us at hr@banfflodgingco.com or 403-760-8521.