Full-Time Medical Office Receptionist/Administrator

PURPOSE

The purpose of the Medical Office Receptionist is coordinating the daily administration of physicians, employees, visitors, and patients. This position includes a combination of customer service and administrative duties to tend the patients and facilitate in the efficient running of the office.

DUTIES & RESPONSIBILITIES

• Greet office visitors and managing patient intake
• Answer phone calls and direct phone traffic
• Receive and communicate messages
• Schedule appointments for patients
• Screen patients for COVID-19 symptoms
• Maintain patient health records
• Enter patient demographic information into EMR
• Answer patient questions and provide direction on appointments and lab work
• Provide support and compassion to patients
• Manage incoming maternity referrals and scheduling
• Communicate with appropriate facilities for patient services and records
• Accept and distribute incoming and outgoing mail and deliveries
• Maintain cleanliness of waiting area
• Tend to a variety of patient follow-up tasks delegated by the physician
• Offer suggestions to assist the clinic in running smooth

ADDITIONAL DUTIES (may include)

• Billing and claim submissions of clinical procedures
• Clinic champion/lead of various duties (IT/telecommunications, fire marshal, form editing)
• Ordering medical and/or office supplies; maintaining supplies budget
• Maintain surgical OR information system (Connect Care)
• Manage incoming gynecology referrals and scheduling
• Instrument sterilization and/or maintenance of reprocessing equipment

BEHAVIOURS & CHARACTERISTICS

• Excellent oral and written communication skills
• High level of organizational and time management skills
• Ability to maintain accuracy and follow directions while doing multiple tasks or working under tight timelines
• Adaptability and willingness to learn
• A mature and professional attitude toward the human body, wellness, and disease processes
• Interpersonal skills to establish a professional rapport with and instil confidence in patients
• Assist patients to feel comfortable before, during and after their visits; provide support and compassion to patients
• Ability to deal effectively with behaviours that can be demonstrated by people in distress
• Maintain patient confidentiality and the ability to be discreet and thoughtful
• Ability to work independently
• Assume responsibility associated with any duties that may be delegated by the doctor or manager
• Honest, ethical, and professional demeanor
• Maintain a “can-do” approach/demonstrate optimism
• Deliver and promote excellent patient care and customer service

QUALIFICATIONS

• High School Diploma
• Medical Office Assistant Diploma; or,
• Post-secondary education in a related field; or,
• Minimum of 3-years experience working in a medical clinic environment; preferred experience in obstetrics and/or gynecology fields
• EMR (Accuro experience considered an asset) and Netcare experience

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Dental care
• Extended health care
• Vision care

Schedule:

• Day shift
• Monday to Friday
• No weekends

Experience:

• Medical Office: 2 years (required)

Work Location: In person