General Manager

ABOUT US

Trinity Manor has locations in Saskatoon (Stonebridge) and Regina (Westerra). As a faith-based community, our mission is to provide high quality, supportive living accommodations for older adults. We are committed to helping individuals enrich their life experience by promoting individual growth and dignity, respecting their privacy and independence, and providing lifestyle and housing choices that meet their human and spiritual needs.

We embrace the principles of Catholic healthcare and lead in a manner that is values -based with an unwavering dedication to respect, grace, holistic approach, integrity, and quality improvement.

The General Manager (GM) will provide proactive leadership, overall direction, administration, and management of all aspects of the community to include effective employee management and solid financial performance. The GM will ensure fulfillment of our commitment to provide residents with excellence in quality.

The General Manager will operate an inspiring and professional property that reflects excellence and an “above the line” creative environment. They will provide visible, proactive leadership in creating and maintaining the highest standards of customer satisfaction relating to resident care, facilities, food service, life enrichment activities, housekeeping, and staff interactions.

Responsibilities

Duties and responsibilities of the General Manager include the following:

 Responsible for the financial performance of the community, operating within the approved budget, meeting and ideally exceeding established performance outcomes and company targeted operating income.

 Foster a strong, cohesive team environment that builds confidence and strong morale among staff and high staff retention.

 Lead the marketing and positioning of the community through personal involvement with strategy and sales initiatives.

 Create the focal point for senior living in the area through clearly communicating the image and brand of the company.

 Build positive service-focused relationships with residents of the community, their families and staff members.

 Ensure compliance with Provincial standards and other regulatory bodies.

 Hire, develop and retain high quality multi-functional teams.

Qualifications

Required Skills, Experiences and Competencies:

 Sales skills: Experience overseeing sales with significant accomplishments in building a customer service experience. Understands the sales process from generating prospects, using analytics & closing agreements.

 Financial Acumen: Nimble in managing both top-line results and expense control. Strategically manage pricing to consistently accomplish business goals.

 Operational Excellence: Demonstrates operational excellence by applying company standards while holding the team accountable. Has experience successfully managing volatile business cycles and operations and consistently delivering results/outcomes.

Industry experience includes, but is not limited to:

 5+ years as a top performing senior living General Manager

 Minimum P and L responsibility of $6 Million dollars

 Experience hiring, developing, and retaining large teams.

Strong and Compelling Leadership:

 High Judgement and Diplomacy: Seeks diverse perspectives and critical input, manages an appropriate sense of urgency with the team motivating them to perform at a higher level.

 Effective & balanced Conflict Resolution experience.

 Servant Leadership & Trinity Manor Culture Fit: Is mission-oriented and purpose-driven ensuring mission and values of Catholic Health are integrated within Trinity Manor and the programs and services it operates. Demonstrates a joy in serving others. Is a humble, compassionate and authentic leader. Tenacious in reaching ambitious goals and driven by success for the company. Loves learning and always seeks self-improvement.

 Hires and Develops the Best: Demonstrated success in selecting, developing and retaining large teams of quality front-line staff. Hires caring, talented and motivated people, inspiring them to deliver their best.

 Education: Bachelor’s degree an asset.

Job Types: Full-time, Permanent

Salary: From $85,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Discounted or free food
• Extended health care
• Life insurance
• On-site parking
• Vision care

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• Bachelor's Degree (preferred)

Experience:

• Senior Living or Hospitality: 5 years (required)

Language:

• English (preferred)

Licence/Certification:

• Smart Serve (preferred)

Work Location: In person

Expected start date: 2024-04-01