SUMMARY
The Golf Shop Attendant ensures the enjoyment and first-class experience of our members and guests, while maintaining policies, procedures and Golf Shop operations.
KEY RESPONSIBILITIES
● Opening and closing the Pro Shop, including nightly reporting and passalong
● Maintain Pro Shop cleanliness and tidiness at all times
● Maintain displays and rotate merchandise on a regular basis to ensure a fresh look in the Pro Shop, sell Pro Shop merchandise
● Attend to the Reservations line, book tee times and answer inquiries
● Deliver excellent customer service in a friendly and professional manner
● Perform all duties in accordance with daily procedures
● Assist members/guests with questions and concerns
● Stay in constant contact with the Outside Services team
● Contribute to the coordination of all member and guest events and functions
● Maintain communications book
● Handle guest complaints in a friendly and professional manner, report complaints to the Associate Golf Professional
● Provide daily sales report to the Associate Golf Professional
● Assist the Outside Services team when required
● All other duties as assigned
COMMUNICATION/INFLUENCING OTHERS (Contacts)
Excellent public relations skills
Must excel in customer service
Proven organizational skills and an attention to detail
Strong communication skills and a proven ability to work well in a team environment
Be neat and professional in appearance
Approach responsibilities in an organized and energetic manner
GUEST SERVICE
Provides guest service to external contacts, guests who are golfing at Lora Bay golf course, as well as internal contacts, in coordinating activities of Golf Shop Attendants.
EDUCATION AND EXPERIENCE (Education, Experience, Knowledge & Skills)
● High school level English communication skills
● Prior experience in golf or front desk operations an asset
● Prior retail experience an asset
● Proficiency with Microsoft Office required
SUPERVISION & BUDGET AUTHORITY
● No Supervision of the operations
PHYSICAL ENVIRONMENT
● Work under pressure
● Work in a fast paced environment
● Inside and Outside in a variety of weather conditions
PHYSICAL REQUIREMENTS
● Must be able to lift 25 LBS
● Long periods of standing on your feet
● Must be willing to work morning shifts, evening shifts, weekends and holidays
Job Types: Full-time, Fixed term contract, Seasonal
Salary: $17.60 per hour
Benefits:
- On-site parking
- Store discount
Day range:
- Every Weekend
- Holidays
- Monday to Friday
Shift:
- Afternoon shift
- Day shift
- Evening shift
Education:
- Secondary School (preferred)
Experience:
- sales: 1 year (preferred)
- Customer service: 1 year (preferred)
Licence/Certification:
- Serving It Right (preferred)
Ability to Commute:
- Thornbury, ON N0H 2P0 (required)
Ability to Relocate:
- Thornbury, ON N0H 2P0: Relocate before starting work (required)
Work Location: In person
Expected start date: 2024-05-01