Guest Services Administrator

REPORTS TO: Artistic Director / Project ManagerWORKS WITH: Strategic Development Team (Exec Director, Marketing/Strategic Development, Artistic Director, Project Manager)

EMPLOYMENT PARAMETERS: Work is done predominantly on site in a multi person office environment. A degree of flexibility to work from home as approved in advance. May require occasional overtime under the current policy during and leading up to events.

ORGANIZATIONAL OVERVIEW:

The Badlands Amphitheatre is a non-profit arts and culture venue located in Drumheller, Alberta, in the heart of the Canadian Badlands. Home to Canada’s largest outdoor stage, our 2,500-seat outdoor amphitheatre and indoor Badlands Arts Centre hosts the renowned Badlands Passion Play; Great Big Weekend; Badlands Vanfest; Roots, Blues, & Barbecue; Lightfest: Winter in the Badlands; outdoor opera and much more.

With our spectacular natural setting, unique in the world, we create a sustainable community through performance events (with economic, cultural, social, and environmental outcomes), increase awareness and skill in the arts, and encourage tourism by creating significant cultural attractions. The Badlands Amphitheatre has a mandate to produce, create, and host events; enable arts education, and promote tourism based on our values of community, creation, and celebration.

POSITION SUMMARY:

The Guest Services Administrator plays a pivotal role in managing the Front-of-House operations and coordinating the volunteer program to ensure the seamless execution of events at Badlands Amphitheatre. This position requires a dynamic individual with excellent organizational and interpersonal skills.

JOB REQUIREMENTS AND QUALIFICATIONS:

• Previous experience in event coordination, volunteer management, or related fields.
• Strong organizational and multitasking skills.
• Ability to work collaboratively in a fast-paced environment.
• Strong organizational and project management skills with the ability to multitask and prioritize effectively.
• Excellent interpersonal and communication skills, both written and verbal.Ability to work collaboratively in a team environment and foster a positive work culture.
• Proficiency in Google suite, volunteer, and database management software.
• Flexibility to work evenings and weekends as required during events and campaigns.
• Physical ability to stand, walk, and lift moderate loads.

PRIORITIES:

Volunteer Recruitment and Management

• Develop and execute effective volunteer recruitment strategies to attract diverse and skilled volunteers.
• Conduct interviews, screenings, and orientation sessions to onboard new volunteers.
• Maintain a database of volunteers, ensuring accurate and up-to-date records of their skills, interests, and availability.
• Foster a positive volunteer experience by providing ongoing support, recognition, and feedback.
• Assign tasks and responsibilities to volunteers based on event requirements.
• Communicate event details, expectations, and any changes to volunteers in a timely manner.

Front of House Operations

• Oversee Front-of-House event staff and operations during events.
• Collaborate with security, concessions, and production teams to optimize guest experience.
• Oversight of revenue including food & beverage, preshows, merchandise and onsite fundraising.

Guest Services

• Supervise event day contract staff, create contracts.
• Address guest inquiries, concerns, and issues with professionalism and efficiency.
• Monitor and improve front-of-house processes for enhanced guest satisfaction.
• Manage work agreements and contracts for event staff.
• Other duties as assigned.

DISCLAIMER:

This job description describes the general nature and essential duties and responsibilities of work performed by the Volunteer Coordinator / FOH Guest position. This description is not a comprehensive inventory of all duties, responsibilities, and qualifications required. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job.

EMPLOYER COMMITMENTS:

The Badlands Amphitheatre is committed to diversity and inclusion and to providing an environment free from any kind of harassment and discrimination where all employees, members, contractors, vendors, volunteers, guests, and participants are treated with respect and dignity.

We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, family or parental status, or any other status protected by the laws or workplace regulations of the province of Alberta and the country of Canada including the Canadian Charter of Rights and Freedoms, the Alberta Occupational Health and Safety Act, and/or the Alberta Human Rights Act.

We are also governed by the federal Employment Equity Act created to eliminate workplace barriers faced by women, aboriginal people, persons with disabilities, and members of visible minorities.

Job Type: Full-time

Salary: $23.00-$26.00 per hour

Expected hours: 35 per week

Benefits:

• Casual dress

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person