Guest Service Agent / Front Desk Agent

Position Overview

We are looking for full-time seasonal Front Desk / Guest Services Agents that will work resourcefully to support the booking operations, promptly answers phone calls and emails, and go above and beyond to provide professional support to guests.

The 2024 season will begin on May 11 and end on October 18.

Perks for you:

• We offer subsidized shared staff accommodation (room & meals)
• Family & Friends discount at Johnston Canyon Lodge and Bungalows
• Company Events
• Discount for restaurant meals and gift store items
• Commuters benefits
• Other financial incentives: tips program and performance bonus
• Located in the heart of a wildlife corridor and many hikes around
• We believe in working smart & having fun!

Key Responsibility

• Greet guests upon arrival and Perform all check-in and check-out procedures
• Manage incoming online and phone booking inquiry
• Complete guests’ bookings, collect confidentially contact and payment information
• Post payments to guest accounts accurately
• Respond to clients’ requests /feedbacks in a timely and professional manner
• Liaise with the housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Upsell additional facilities and services
• Follow opening and closing duties, cash handling polcies, end of the day reconciliation procedures
• Provide helpful information about surrounding area and activities to do in Banff - Lake Louise and Bow Valley Parkway
• Perform other duties as requested by management

Requirements

• Available from May 11 to October 18
• Provide your resume and cover letter
• Legally eligible to work in Canada
• Provide clean criminal records

Staff Accommodation available upon request and availability

Job Types: Full-time, Fixed term contract, Seasonal
Contract length: 5 months

Salary: $17.00-$18.00 per hour

Schedule:

• 8 hour shift
• Holidays
• Overtime
• Weekends as needed

Supplemental pay types:

• Bonus pay
• Overtime pay
• Tips

Application question(s):

• In 2-3 sentences, please describe why you want this position at the Johnston Canyon Lodge & Bungalow.

Experience:

• Guest Services: 1 year (required)

Work Location: In person

Expected start date: 2024-05-11