Overview
Languages
English
Education
- Other trades certificate or diploma
- or equivalent experience
Experience
1 year to less than 2 years
Responsibilities
Tasks
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Handle wake-up calls
- Provide customer service
- Prepare reports and audit findings
Experience and specialization
Computer and technology knowledge
- Multi-line switchboard
- Word processing software
- Spreadsheet
- Internet
Additional information
Security and safety
- Bondable
- Criminal record check
Transportation/travel information
- Own transportation
- Own vehicle
- Valid driver's licence
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
Personal suitability
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
Benefits
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
Financial benefits
- Group insurance benefits
- Life insurance
Other benefits
- Free parking available
- Other benefits
- Team building opportunities