Health Office Receptionist - Renfrew

Join Our Team as a Front Desk Administrator!

Location: 627 Fortington St, Renfrew, ON K7V 1E5

Title: Front Desk Administrator at a Fast-Growing and Locally Respected Hearing Care Practice

Employment Status: Full-time (1 year contract)

Salary: $47,000 per year

Hours: 40 hours/week, Monday to Friday, 9:00 am – 5:00 pm

Closing Date: March 8, 2024

About Us:

At Davidson Hearing, we have been proudly providing exceptional hearing healthcare services to the people of Ottawa and Eastern Ontario since 1943. Our commitment to being a patient and family-centred practice, delivering cutting-edge hearing aids, and providing exceptional service sets us apart. We build lasting relationships with our clients, ensuring their evolving needs are met on their hearing device journey. We take immense pride in our employees' dedication to ensuring complete customer satisfaction with every fitted hearing aid. We're not just a team; we're a community of like-minded individuals who genuinely care about our patients' well-being.

The Opportunity:

We're seeking a special individual to join our team as a Front Desk Administrator. As a Front Desk Administrator, you'll be an integral part of shaping our future and contributing to our exceptional care, trustworthiness, and experience.

Our Ideal Match:

We value personality traits and attitudes that align with our unique culture. If your co-workers and friends describe you as:

• Always happy, with a constant smile and a positive attitude
• Friendly, warm, and an extrovert who genuinely connects with people
• Patient, compassionate, and helpful, especially with older individuals
• Committed, dedicated, and a team player who takes initiative
• Detail-oriented, accurate, and someone who double-checks their work
• Responsible, accountable, and adept at solving problems constructively
• Coachable, open to feedback, and always striving for growth
• Reliable, dependable, and always prepared to go the extra mile

Experience/Qualifications:

• Proven work experience as a Receptionist, Front Office Representative, or similar role
• Professional attitude and appearance
• Excellent customer service skills, with kindness and patience
• Excellent computer skills
• Resourceful and proactive in addressing issues
• Multitasking and time-management skills, with the ability to prioritize tasks
• Effective communication skills (verbal and written)
• Highly organized and detail-oriented
• High school degree; additional certification in Office Management is a plus

Role Overview:

As a Front Desk Administrator, you'll play a critical role in delivering patient success. You'll be the engine that powers the business, guiding patients to appointments, supporting hearing health care specialists, and ensuring each patient feels valued and cared for from the moment they walk through our doors.

Duties:

• Greet and welcome guests
• Direct visitors to the appropriate person and office
• Answer and forward phone calls
• Manage appointment schedules
• Handle inventory and anticipate supply needs
• Provide accurate information in person and via phone/email
• Receive, sort, and distribute daily mail/deliveries
• Assist with customer invoicing and records,
• Handle hearing aids with care
• Perform general clerical duties

What We Offer:

In addition to a competitive base salary of $47,000 per year, we provide a supportive work environment where you can contribute to the success of our practice while being part of a community that cares about each other's well-being.

Additional benefits include:

• Health Care Spending Account
• Field-Related Ongoing Education

If you believe that this role and our culture are the perfect fit for you, we'd love to talk. Please send your resume and any additional information that highlights why you'd be a great addition to our team. We're excited to hear from you!

Job Types: Full-time, Fixed term contract

Salary: $47,000.00 per year

Benefits:

• Company events
• Dental care
• Extended health care
• On-site parking
• Paid time off
• Store discount

Schedule:

• Monday to Friday

Application question(s):

• Briefly explain why you think you would be a great candidate for this position?

Education:

• Secondary School (required)

Experience:

• Administrative experience: 2 years (required)

Language:

• English (required)

Ability to Commute:

• Renfrew, ON K7V 1E5 (required)

Work Location: In person

Application deadline: 2024-03-08
Expected start date: 2024-03-08