Home Healthcare Customer Service Representative

For over 60 years, Yurek has been committed to promoting accessibility, independence, and freedom through a wide range of healthcare products, backed by unparalleled service.

Yurek Pharmacy and Home Healthcare, located in London, ON, offers our clients access to thousands of products from hundreds of manufacturers. This is supported with dedicated and knowledgeable staff that help our clients find the right product for their needs. Yurek Pharmacy and Home Healthcare service everything we sell or rent, backed by a team with over 30 years of Home Healthcare experience, as well as assist our customers to complete any required forms and invoice most third-party insurance companies directly, on their behalf.

We are currently looking for a customer- and team-oriented part-time Home Healthcare Customer Service Representative to join our team.

‏‏‎ ‎Job Summary:

Reporting to the Retail Sales Manager, the Home Healthcare Customer Service Representative’s (HHC CSR) duties will focus on serving customers in the store, answering telephone inquiries, ordering products using POS or special orders, product sourcing and third-party billings. They are empowered to use their best judgment to provide any level of service that is required by our clients to ensure their total satisfaction.

‏‏‎ ‎Shifts:

Employees must be available to work Monday to Friday 9:00am to 5:00pm, and 11:00am to 7:00pm, and Saturdays from 9:00am to 4:00pm.

Duties and Responsibilities

• Liaise with all departments and staff regarding requests from our customers.
• Acknowledges, greets and assists customers in a courteous, friendly and efficient manner.
• Uses tact and courtesy when dealing with difficult customers and refers customers to management if a problem cannot be resolved.
• Handle telephone enquiries quickly and courteously, and call customers as required.
• Helps ensure the files within the department are properly maintained through proper administrative functions
• Maintains the confidentiality of all records as laid out in store operating policies and procedures particularly as they pertain to access, security, and retention.
• Provides compression and other fittings including stockings and braces
• Follows Store Procedures regarding opening, closing, balancing cash, cheques, credit cards, voids, and customer accounts.
• Field mobility enquiries and forward sales leads to the Salesperson for that territory
• Responsible for the proper handling of rental equipment as per guidelines
• Follows guidelines for all marketing and merchandising programs
• Complies with all Health and Safety policies and procedures; behaves in a proactive manner to resolve Health & Safety issues or concerns.

‏‏‎ ‎Education, Skills and Job Requirements:

• Completion of High School diploma
• Some cashier or retail experience is preferred.
• Health care experience is an asset but not required
• Mature, well organized and cooperative attitude.
• Neat and well-groomed image.
• Ability to communicate clearly and courteously with customers and co-workers.
• Strong organizational skills and attention to detail
• Must be flexible to work a variety of shifts including days, evenings, weekends, and holidays.
• Must be able to spend majority of their shift on their feet: stand/walk for full shift as well as lift, push, pull, carry or otherwise move objects of varying weights regularly. They also spend time seated at a desk using the computer. Occasionally will be required to lift up to 50 lbs, unassisted, and bend, twist, and reach to move merchandise or other items.

‏‏‎ ‎We thank all applicants for their interest, however, only those selected for an interview will be contacted. In accordance with Freedom of Information and Protection of Privacy Act, personal information will only be used for candidate selection.

Yurek is committed to a barrier-free respectful, and accessible work environment. Upon individual request, Yurek will endeavor to remove any barrier to the hiring process to accommodate those candidates with disabilities. Please inform us should accommodation be required at any point in the recruitment and selection process.

‏‏‎ ‎

Job Types: Part-time, Permanent

Salary: From $16.55 per hour

Benefits:

• Company events
• Employee assistance program
• On-site parking
• Store discount

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Overtime pay

Education:

• Secondary School (preferred)

Experience:

• Customer Service / Retail: 1 year (preferred)

Work Location: In person