Host/Hostess

Application Information:

Please send your resume and cover letter to admin@lightfootandwolfville.com by April 1st, 2024

Summary of Position

The Host delivers outstanding hospitality to all of our guests, showcasing their passion for hospitality, food, and wine together. Welcoming guests to our restaurant, providing accurate wait times and monitoring waiting lists, and managing reservations. Personality, confidence, patience and an ability to think quickly whilst managing many tasks simultaneously.

Specific Duties & Responsibilities

• Be on the floor in full uniform and ready to go for scheduled start time.
• Welcome and escort guests to their tables.
• Provide accurate wait times and monitor the wait list section in the gallery.
• Manage and create reservations.
• Provide menus and announce the server's name.
• Assist guests who have inquiries or find an appropriate manager/supervisor who can.
• Thank guests upon their departure.
• Coordinate with serving and support staff about available seating options.
• Maintain a clean reception area.
• Cater to guests who require extra attention (e.g. children, elderly).
• Assist serving staff as needed.
• Deliver food accurately to the proper table and seat number
• Communicate and work closely with the concierge to ensure guest satisfaction.
• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies).
• Prepare tables by sanitizing and setting as required.
• Inform guests about the day’s features.
• Offer menu recommendations upon request.
• Arrange table settings and maintain a tidy dining area.
• Clear tables and carry dirty plates, glasses and silverware to servery for cleaning.
• Polish glassware and cutlery.
• Meet with restaurant staff to review daily features, changes on the menu and service specifications for reservations (e.g. parties).
• Comply with and follow all Lightfoot & Wolfville health and safety policies and procedures.
• Follow and comply with all government mandated policies as they relate to covid.
• Act as advocate for the Nova Scotia wine industry and answer questions about local tourism points of attraction.
• Develop comprehensive understanding of Lightfoot & Wolfville wine portfolio, business pillars and philosophies, and outstanding hospitality standards.
• Perform other duties as assigned.

Qualifications and Experience

• Previous work experience in food & beverage service industry
• Proficiency in English, multilingual (specifically French) is an asset

Knowledge and Skills Requirements

• Customer focused approach and patience
• Problem solving and decision-making skills
• Previous work experience as host or server
• Understanding of restaurant etiquette
• Excellent interpersonal communication skills
• Attentiveness and patience for customers
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
• Active listening and effective communication skills
• Team spirit
• Flexibility to work in shifts with ability to work days, evenings, weekends, holidays
• Ability to walk and stand for long periods of time

Application Information:

Please send your resume and cover letter to admin@lightfootandwolfville.com by April 1st, 2024

Summer 2024 employment - June 2024 start date with potential to start in May

Job Type: Seasonal
Contract length: 4 months

Salary: $15.20 per hour

Benefits:

• Discounted or free food
• Flexible schedule
• On-site parking

Schedule:

• Day shift
• Evening shift
• Weekends as needed

Supplemental pay types:

• Tips

Experience:

• Hospitality: 1 year (preferred)

Ability to Commute:

• Wolfville, NS B4P 2R1 (required)

Work Location: In person

Expected start date: 2024-06-01